Customer Service Engineer Voice

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.

Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Role Overview:
As a Customer Service Engineer Voice you will provide 247 technical support to Orange Wholesale customers ensuring timely resolution of Voice incidents. Acting as the primary point of contact for global customers you will troubleshoot complex technical issues coordinate with internal Network OINIS teams and external carrier partners and deliver a consistently high level of customer experience.

Qualifications & Skills:
Degree in Telecommunications Computer Science or related field.
Proven experience in VoIP technologies including international call routing.
Strong understanding of call flows protocols and network signaling.
Excellent communication analytical and problem-solving skills.
Ability to work 247 shifts supporting global customers.
Experience with incident management systems NOC and 2nd level technical teams.

Strong network support knowledge and experience with a solid understanding of network operations systems protocols and services.
Service-oriented and customer-focused with excellent customer service skills.
Strong networking and communications background.
Excellent interpersonal organizational and time management skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Proactive self-motivated and determined with a problem-solving mindset.
Flexible and able to work 247 shifts as required.
Strong diagnostic and network troubleshooting skills with the ability to analyze and resolve issues quickly.
Ability to communicate effectively at all levels and across nationalities and cultures.
Initiative-driven capable of working effectively in emergency situations with minimal supervision.
Self-motivated and able to thrive within a team-oriented environment.
Fluent in English; knowledge of French is an asset but not mandatory.

You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.