Customer Service Engineer Mobile & Roaming

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.
Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The Mobile & Roaming Operations Engineer is responsible for monitoring troubleshooting and resolving signaling and roaming issues across SS7 and LTE/Diameter networks.
The role involves analyzing incidents from global customers investigating SMS and roaming signaling flows and ensuring network stability through proactive monitoring and collaboration with internal technical teams and international partners.

Good network support knowledge and experience.
Service oriented customer-focused with good customer service skills.
Good networking/communications background.
Good interpersonal skills.
Good time management organizational and communication skills.
Ability to work under pressure.
Ability to deal with multiple tasks.
Proactive self-motivated and determined attitude.
Problem solving skills.
Able to cover Flexible working hours/shift patterns as and when required (24*7).
Strong proven knowledge of the Network Operations environment systems protocols and services.
Excellent diagnostic and network troubleshooting skills.
Ability to understand analyze and resolve problems quickly.
Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.
Proactive attitude to use his/her initiative to react quickly to work effectively in emergency situations under minimum supervision.
Self-motivated and capable to work within a strong team environment is essential. Must be fluent in English language.
Possession of French language is an asset but not a key requirement.

You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.