Customer Service Coordinator
Job Location:
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
Qualifications
You will provide real-time assistance and guidance to resolve customer inquiries related to product access configuration account management support entitlements and general troubleshooting.
Responsibilities
- Responding promptly to helpdesk tickets via phone email or web-based channels
- Troubleshooting and resolving customer issues using established procedures and resources
- Documenting all customer interactions and resolutions in a ticketing system
- Escalating complex or unresolved issues to the appropriate technical teams and providing clear concise case notes
- Assisting with onboarding and support for new/existing users
- Collaborating closely with team members to ensure timely and accurate issue resolutions
- Maintaining a high standard of customer service and professionalism in all interactions
Qualifications
Career Level - IC0
Required Experience:
IC
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
