Customer Service Associate

CSAs will respond to inbound customer inquiries. CSAs will use a wide
variety of cloud based tools to navigate customer accounts research and review
policies and communicate effective solutions.

General Responsibilities:
- Demonstrates clear and polite written communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional
customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources policies and procedures
- Annotate contact topic and actions in Amazon tools
- Maintains email handle time while remaining friendly and informative (after call email to customers)
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or
suggestions
- Demonstrates appropriate sense of urgency for customer responses
All other duties as assigned

Age limit 37 years

Required Skills:

International Voice International Non Voice