Customer Service Analyst 1-Support
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Job Summary
Configuration & Implementation
Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.
Manage end-to-end change lifecycle: request intake analysis scoping build testing validation and deployment.
Ensure builds follow established configuration guidelines and maintain consistency across environments.
2. Requirements Gathering & Analysis
Work with clients solution architects and internal teams to understand business requirements.
Estimate work effort clearly define scope and document configuration details for each change request.
Identify dependencies and integration points across interconnected modules or solutions.
3. Testing & Quality Assurance
Conduct unit functional and integration testing for all changes made.
Validate system behavior troubleshoot issues and make adjustments as needed.
4. Issue Investigation & Troubleshooting
Analyze and investigate configuration-related issues reported by clients or stakeholders.
Identify root causes and apply corrective changes without impacting other solutions or workflows.
Document resolutions and improvements for future reference.
5. Collaboration & Communication
Provide clear status updates to clients and internal teams.
Communicate risks delays scope changes or dependencies proactively.
Translate technical configurations into understandable explanations for non-technical stakeholders.
6. Compliance Standards & Documentation
Ensure all changes adhere to organizational guidelines quality standards and SLAs.
Update configuration tracking tools change logs and documentation.
Maintain audit readiness and follow ITIL-based change management processes.
7. Continuous Improvement
Identify opportunities to optimize workflows or standardize configuration practices.
Contribute to knowledge-sharing training materials and best-practice guides.
Support process improvements that enhance reliability and reduce rework.
Responsibilities
Configuration & Implementation
Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.
Manage end-to-end change lifecycle: request intake analysis scoping build testing validation and deployment.
Ensure builds follow established configuration guidelines and maintain consistency across environments.
2. Requirements Gathering & Analysis
Work with clients solution architects and internal teams to understand business requirements.
Estimate work effort clearly define scope and document configuration details for each change request.
Identify dependencies and integration points across interconnected modules or solutions.
3. Testing & Quality Assurance
Conduct unit functional and integration testing for all changes made.
Validate system behavior troubleshoot issues and make adjustments as needed.
4. Issue Investigation & Troubleshooting
Analyze and investigate configuration-related issues reported by clients or stakeholders.
Identify root causes and apply corrective changes without impacting other solutions or workflows.
Document resolutions and improvements for future reference.
5. Collaboration & Communication
Provide clear status updates to clients and internal teams.
Communicate risks delays scope changes or dependencies proactively.
Translate technical configurations into understandable explanations for non-technical stakeholders.
6. Compliance Standards & Documentation
Ensure all changes adhere to organizational guidelines quality standards and SLAs.
Update configuration tracking tools change logs and documentation.
Maintain audit readiness and follow ITIL-based change management processes.
7. Continuous Improvement
Identify opportunities to optimize workflows or standardize configuration practices.
Contribute to knowledge-sharing training materials and best-practice guides.
Support process improvements that enhance reliability and reduce rework.
Qualifications
Career Level - IC1
Required Experience:
IC
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
