Customer Retention Manager

Urgent Hiring In Automobile Company !!!

Position : Customer Retention Manager (F)

Location: Cochin
Salary: Up to 7.2 LPA
Experience: 15 years in Customer Retention Customer Experience CRM Customer Success Relationship Management or Service Excellence.

Role Overview
We are seeking an experienced Customer Retention Manager to drive customer loyalty retention and satisfaction through effective CRM customer engagement and relationship management strategies.

Key Responsibilities

* Develop and implement customer retention and loyalty programs.
* Enhance customer satisfaction engagement and retention.
* Manage CRM systems and large customer databases.
* Analyze customer feedback retention trends and performance metrics.
* Collaborate with Sales Service and Operations teams to improve customer experience.
* Monitor retention KPIs and support revenue growth initiatives.
* Manage customer relationships across multiple locations and branches.
* Travel across Kerala and other operational locations as required.

Preferred Industry Background

Automobile Banking Insurance Telecom Hospitality Retail Healthcare Real Estate Aviation and Technology.

Interested candidates can share their updated resumes to: