Customer Quality Engineer

Job Description – Customer Quality Engineer (2–3 Years Experience)

Qualification: (Mechanical Engineering)
Experience: 2–3 years in Quality Customer Support or Automotive Manufacturing

Key Responsibilities:

• Act as the primary interface between the customer and internal teams for all quality-related concerns.
• Handle customer complaints warranty issues and field failures; drive timely root cause analysis and corrective/preventive actions.
• Conduct on-site visits at customer locations for issue validation data collection and feedback.
• Prepare and submit 8D reports PPAP documents and quality performance summaries to customers.
• Monitor customer PPM line rejections scorecards and quality performance metrics; drive improvement plans.
• Coordinate with production process engineering and suppliers to ensure quick resolution of issues.
• Review and validate product quality during pre-dispatch inspection (PDI) and ensure adherence to customer specifications.
• Support new product development (NPD) and changes by participating in APQP activities.
• Maintain documentation related to audits quality systems and customer-specific requirements.
• Drive continuous improvement initiatives such as Kaizen Poka-Yoke and defect prevention measures.

Skills & Competencies Required:

• Strong understanding of automotive quality tools: 8D RCA 5 Why Ishikawa FMEA APQP PPAP MSA SPC.
• Knowledge of manufacturing processes (welding brazing machining assembly etc.).
• Good communication skills for customer interaction and cross-functional coordination.
• Strong analytical ability and problem-solving mindset.
• Basic understanding of drawings GD&T and tolerance analysis.
• Proficiency in MS Office and report preparation.

Required Skills:

Customer Quality Engineer Customer Quality Customer Complaint Quality Engineer Automotive Quality 8D PPAP APQP FMEA PFMEA RCA 5 Why Ishikawa CAPA SPC MSA Customer PPM Warranty Field Failure Customer Audit PDI GD&T Automotive