Customer Implementation Engineer(Agentic AI)(Night Shift)

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Work Hours:Night Shift (7:00 PM - 3:00 AM IST)

Location:Bengaluru

In-Office Expectation: This role is primarily shift-based. As the office does not currently operate between 8:00 PM and 8:00 AM work during these hours will be performed remotely until further notice. The Company reserves the right at its sole discretion to modify office operating hours and require in-office work in the future.

Employees may be required to work onsite on an occasional basis for team collaboration meetings or other business needs. Accordingly candidates must be based in Bengaluru and maintain the ability to work from Nextivas office located at Wilshire III by MFAR 492 Hobli RHB Colony Mahadevapura Bengaluru Karnataka 560048 as required.

Specific work schedules and any flexibility will be determined by the employees reporting manager in alignment with business requirements and team collaboration needs.

This role serves as a growth path into AI Solutions Engineering Product Specialist opportunities or Customer Success Leadership. At Nextiva all team members working a standard shift are expected to work onsite supporting a highly collaborative in-person team environment.

About the Role:

Nextiva is looking for a passionate and detail-orientedAI Implementation / Customer Success Engineerto help deploy AI solutions for customers design high-quality conversational experiences and manage end-to-end agent implementations. This role blends technical skills prompt engineering workflow design and customer-facing responsibilities to ensure successful delivery of AI-driven customer experience products.

You will work closely with product engineering and customer success teams to translate business needs into scalable AI workflows andoptimizedconversational agents.

Key Responsibilities:

AI Agent Implementation & Prompt Engineering

• Design build and optimize AI agents using advanced prompt engineering techniques.
• Create structured workflows and decision trees that guide AI agent behavior.
• Use LLMs such as GPT-4o Gemini ClaudeLlama etc. to build test and refine agents.
• Implementfunction-calling / tool-calling capability within prompts using simple UI builders.
• Configure constraints and guardrails to reduce hallucinations and ensure reliable outputs.

Customer-Facing Implementation

• Work directly with customers to understand business needs use cases workflows and integration requirements.
• Translate customer requirements into technical implementation plans.
• Assist in onboarding deployment and testing of AI solutions for customer environments.
• Provide ongoing optimization and support to ensure solution adoption and success.

Workflow & Integration Management

• Buildmaintain andoptimizeautomation workflows using platform workflow builders.
• Integrate agents with customer tools APIs CRMs or communication platforms where needed.
• Troubleshoot workflow configuration or data issues during implementation.

Conversation & Experience Design

• Create high-quality conversation flows for AI agents ensuring clarity tone and brand alignment.
• Apply AI conversation design principles to improve user satisfaction and agent performance.

Technical Skills & Development

• Use basicPython for data handling API interactions testing or workflow extensions.
• Work with GenAI technologies SaaS tools and no-code/low-code integration platforms.
• Perform evaluation and tuning of AI prompts workflows and agent performance.

Cross-functional Collaboration & Documentation

• Work with product teams to relay customer feedback and improve platform features.
• Maintain clear documentation for workflows prompts integrations and customer implementations.
• Train customers and internal teams on product capabilities and best practices

Required Skills & Qualifications:

• Bachelors degree in Computer Science Engineering Information Technology Data Science or a related field.
• 1 years of experience inAI product implementation customer success engineering or technical support roles.
• Prior experience supporting US based customers strongly preferred
• Excellent spoken and written English with the ability to clearly explain technical and AI-driven processes to non-technical audiences.
• Comfortable leading customer discussions gathering requirements and explaining issues solutions and next steps with clarity and confidence.
• Strong hands-on experience withLLMs (GPT-4o Gemini Claude etc.) for building agents and prompts.
• Solid understanding ofGenerative AI concepts prompt engineering and workflow design.
• Basic knowledge ofPython APIs and SaaS tools.
• Experience incustomer support / onboarding / technical implementation.
• Ability to manage hallucinations constraints and safe AI output design.
• Experience with workflow builders and no-code automation platforms.
• Good analytical problem-solving and debugging skills.
• Willingness to worknight shifts to collaborate with global teams or customers.

Preferred (Nice-to-Have) Skills:

• Knowledge ofvector databases embeddings or RAG workflows.
• Experience withAPI-based integrations.
• Familiarity withenterprise customer environments (CRM CX platforms VoIP ticketing tools).
• Understanding ofAI evaluation frameworks (test cases scoring prompt iteration).
• Exposure toNextiva products or any communication/CX platforms is a plus.

What We Offer:

• Opportunity to work on cutting-edge GenAI implementations for global customers.
• Growth path intoAI Solutions Engineering Product Specialist or Customer Success Leadership roles.
• Collaborative global team environment with high ownership and autonomy.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Beware of Recruitment Fraud: At Nextiva we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.

All genuine communications from Nextiva originate from official email addresses ending in @. Communications received from free email services (such as Gmail Yahoo or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us please verify their credentials by writing to .

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva including unsolicited calls WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud please contact your law enforcement agencies immediately.

For genuine opportunities please apply only through our official career sites: Nextiva Careers&Nextiva Jobs on LinkedIn.

#LI-MM1 #LI-HYBRID

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.