Customer Experience Partner, SCM Lead Logistics

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.

We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100000 employees across 130 countries we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter more sustainable future with Maersk.

Purpose of the role

The purpose of this role is to support and manage customer experience and supply chain operations by coordinating with shippers and internal stakeholders ensuring smooth execution of operational activities and managing invoicing and FCR processes.

You will be Responsible for:

• Managing Supply Chain Management (SCM) operations and ensuring smooth execution of customer-related activities.
• Supporting language-specialist activities and effectively communicating with relevant stakeholders.
• Coordinating with shippers on all operational activities and ensuring timely resolution of queries and requirements.
• Managing customer onboarding relationship management and ongoing customer support activities.
• Handling invoicing activities and ensuring accurate and timely processing.
• Managing the FCR process and ensuring compliance with defined operational procedures.
• Coordinating customer channels and managing cases to ensure timely and effective resolution.
• Supporting contract dispute and other customer experience-related activities as required.

Qualifications

• Language Specialist Bengali is must
• Graduate with 03 years of experience in SCM/logistics/shared services
• Experience in customer interaction roles preferred
• Shift Timings: Day -9AM 6PM - Sun - Thurs

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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