Customer Experience Operations Specialist

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.

Position: Customer Experience Operations (India)
Type: Contract
Compensation: $35000$50000/year
Location: Remote

Role Responsibilities

• Own cross-functional workstreams affecting the expert experience from onboarding and support to payments and project matching.
• Coordinate several owners across Engineering Operations and other teams. Set priorities run check-ins unblock work and hold people to deadlines.
• Spot expert friction in feedback support tickets and data. Turn it into clear prioritized asks with respective teams across timezones.
• Build and run lightweight processes dashboards and playbooks to keep work moving without heavy overhead.
• Use AI tools daily to automate repetitive work summarize feedback draft processes and speed up sprint cycles.
• Report progress and risks clearly to product managers and leadership.

Qualifications

Must-Have

• An operator who gets things done: founded or run a startup or held a high-ownership operations product ops or chief-of-staff style role.
• Comfortable leading through influence and coordinating engineers operators and other stakeholders without formal authority.
• Fluent with AI tools (Claude agents automation tools) and keen to find new ways to use them.
• Organized and structured with sound judgment on what matters most.
• A clear concise writer and communicator.
• Comfortable with ambiguity and a fast-moving startup environment.

Preferred

• Experience with marketplaces gig or contractor platforms or customer or talent experience functions.
• Comfort with data: SQL spreadsheets or BI tools.
• Experience building internal tools or workflows with no-code or AI tooling.

Application Process (Takes 2030 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

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PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.