Customer Excellence Coordinator

Job Family Group:

Sales Group

Job Description:

As bp transitions to an integrated energy company we must adapt to a changing world and maintain competitive customers & products (C&P) business area is setting up abusiness and technology centre (BTC) in Pune India. This will support thedelivery of an enhanced customer experience and drive innovation by building global capabilities at scale demonstrating technology and developingdeep BTCwill be a core and connected part of our business bringing together colleagues who report into their respective part of C&P working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

About the Role:

The Customer Excellence Coordinator supports the Fuel Supply & Midstream (FS&M) and Mobility & Convenience (M&C) Sales teams in executing customer strategy. This fast-paced entry-level Sales role collaborates across customer channels bp functions and external customers to manage existing accounts support business development and help generate new business. The role contributes to branded and unbranded fuel sales by driving sustainable processes operational excellence and brand and customer growth strategies that strengthen bps competitive position.

Shift timings: 5:30 PM to 2:30 AM (IST)

What you will deliver:

• Execution and coordination of Sales Manager deal negotiation analysis account planning account reviews and gathering of customer and industry insights.

• Coordinate and oversee customer setup requests in SAP and Salesforce across cross functional teams defining process timelinescustomerdata and deliverables for successful execution.
• Managing sales operations to support Sales Managers and customers including handling supply messages terminal moves and resolving customer operational needs like supply or billing issues.

• Manage customer contractual commitments byutilizingthe CLM process for tracking monitoring contract execution and preparingreportsas necessary.
• Serve as the primary point of contact and strengthen customer relationship management of key strategic customers by focusing on marketing initiatives delivery of offers volume demand forecasting and delivering operational excellence.

• Proactively pursue process improvement opportunities with Sales collaborating with other functions of M&C/FS&Mincluding Legal Marketing Finance Supply and FBTto ensure seamless operations and adherence to established protocols.
• Accountable for verifying adherence to internal control policies and established delegation procedures while ensuring compliance with data policies and governance standards.

What you will need to be successful:

• 5 years of experience with roles supporting Sales Supply Marketing and/or finance organizations; Inside sales experience a plus.
• Advanced Microsoft Office skills specifically Excel and PowerPoint.
• Proven record of project management and/or coordination experience.
• Experience with SAP and Salesforce is a plus.
• Knowledge of Power BI Tableau and Big Data Analytics a plus.
• Proficient in understanding contractual terms a plus.
• Proficient in understanding financial and commercial acumen.
• Customer facing experience of 3 years; preferably customers in North America

Skills & Competencies:

• Proven record of project management and/or coordination experience.
• Knowledge of big Data Analytics Power BI and reporting.
• Effective communication written and verbal.
• Relationship management.
• Proven critical thinking and problem-solving skills.
• Financial and commercial acumen.
• Customer service skills

Why join bp

At bp we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options a generous paid parental leave policy and excellent retirement benefits among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices Analytical Thinking Business process improvement Commercial Acumen Communication Conflict Management Creativity and Innovation Customer centric thinking Customer enquiries Customer experience Customer Relationships Customer Value Proposition Digital Fluency Resilience Salesforce Administration Sales Operations SAP Modules Sustainability awareness and action Understanding Emotions Workload Prioritization

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status socioeconomic status neurodiversity/neurocognitive functioning veteran status or disability with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g. accessing the job application completing required assessments participating in telephone screenings or interviews etc.). If you would like to request an adjustment/accommodation related to the recruitment processpleasecontact us.

If you are selected for a position and depending upon your role your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening medical review of physical fitness for the role and background checks.