Customer Care Executive
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Job Summary
We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently resolve queries and provide excellent service. The ideal candidate should have strong communication skills a customer-centric approach and the ability to handle multiple tasks in a fast-paced environment.
- Handle inbound and outbound customer calls emails and chats.
- Address customer inquiries complaints and provide solutions promptly.
- Maintain records of customer interactions and transactions.
- Provide accurate product/service information to customers.
- Process orders applications and requests.
- Follow up with customers for feedback and resolution.
- Coordinate with internal teams to ensure customer satisfaction.
- Meet or exceed customer service KPIs (e.g. response time resolution time etc.).
- Consistent attendance punctuality and adherence to assigned schedules.
- Self-motivated disciplined and adaptable approach to work.
- Strong customer service orientation with a professional and courteous approach.
- Excellent written and verbal communication skills.
- Proficiency in chat handling and customer correspondence.
- Strong voice-based customer handling and call management skills.
- Ability to identify customer requirements probe effectively and provide appropriate resolutions or escalation.
- Strong problem-solving and decision-making abilities.
- Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
- Ability to work effectively in a target-driven and team-oriented environment.
- Customer-focused with a positive attitude.
- Patience and empathy in handling customer concerns.
- Ability to multitask and work under pressure.
- Competitive salary
- Opportunity to work with the fastest growing Dental brand
- Exposure to CRM and customer-support platforms such as Zoho Desk SalesIQ and Smart flow
- Professional learning and development opportunities
- Cross-functional exposure with Service Operations Sales Logistics and other teams
- Opportunity to develop skills in customer relationship management problem-solving and case resolution
- Supportive and team-oriented work environment
- Opportunity for career growth and increased responsibilities based on performance
Required Skills:
Skills: Consistent attendance punctuality and adherence to assigned schedules. Self-motivated disciplined and adaptable approach to work. Strong customer service orientation with a professional and courteous approach. Excellent written and verbal communication skills. Proficiency in chat handling and customer correspondence. Strong voice-based customer handling and call management skills. Ability to identify customer requirements probe effectively and provide appropriate resolutions or escalation. Strong problem-solving and decision-making abilities. Ability to demonstrate ownership and accountability for customer cases until appropriate resolution. Ability to work effectively in a target-driven and team-oriented environment. Personality Traits: Customer-focused with a positive attitude. Patience and empathy in handling customer concerns. Ability to multitask and work under pressure.
