Customer Care Advisor

Greeting from Scalexconsulting

We have an urgent opening for Customer care Advisor
Position: Customer Care Advisor
Employment Type: Full-Time
Industry: BPO / Healthcare Services
Location: Mohali
Experience: 03 Years
Shift:General Shifts from 10 AM to 7 AM

We are looking for enthusiastic and customer-focused Customer Care Advisors to join our team. The selected candidates will be responsible for handling customer queries providing accurate information resolving issues and ensuring a positive customer experience.

• Handle inbound and outbound customer calls professionally.

• Understand customer queries and provide accurate information and solutions.

• Resolve customer complaints and concerns within the defined timelines.

• Maintain a high level of customer satisfaction.

• Follow company processes policies and quality standards.

• Accurately record customer interactions and update information in the system.

• Coordinate with internal teams when escalation or additional support is required.

• Maintain confidentiality of customer and business information.

• Meet defined targets related to productivity quality attendance and customer satisfaction.

• Follow proper communication and call-handling procedures.

• Excellent verbal and written communication skills.

• Good listening and problem-solving abilities.

• Customer-focused attitude.

• Basic computer knowledge.

• Ability to work with CRM and other customer-support systems.

• Good interpersonal and communication skills.

• Ability to work effectively in a team environment.

• Willingness to work in rotational shifts if required.

• Minimum Qualification: 12th Pass / Graduate.

• Freshers can apply.

• Prior BPO customer service healthcare or insurance experience will be an added advantage.

• Candidates with good English/Hindi communication skills.

• Candidates who are comfortable handling customers over the phone.

• Candidates who can work under pressure and meet performance targets.

• Candidates with a professional and positive approach.

• Customer Satisfaction (CSAT)

• Call Quality

• Average Handling Time (AHT)

• First Call Resolution (FCR)

• Productivity

• Attendance & Adherence

• Quality Score

Interested candidates can share their updated resume to

Required Skills:

Communication Bpo. Customer care Executive