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CS Associate , Customer Service
Job Location:
Monthly Salary:
Posted:
5 September 2026 (4 hours ago)
Posted:
Application Deadline:
3 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
We are looking for Customer Service Associate for the VKYC (Video Know Your Customer) verification process you will be responsible for conducting real-time video-based identity verification of customers to ensure compliance with regulatory requirements and organizational policies.
Key job responsibilities
Video Calls: Answer live video calls with new customers to check their identity.
Check ID Documents: Look at original ID cards (like PAN card Aadhaar Passport or Drivers License) shown on camera to make sure they are real and not modified.
Face Match: Make sure the person on the video call looks like the photo on their ID card.
Check Location: Verify that the customer is calling from an allowed location using the map system.
Spot Fraud: Pay close attention to spot fake documents fake photos or suspicious behavior. Report any risky cases to your team lead.
Save Records: Take clear screenshots enter customer details into the computer and save the session details accurately.
Help Customers: Talk politely to customers answer their simple questions and guide them step-by-step through the call.
Follow Rules: Follow company procedures and government safety laws closely.
- Experience in oral and written communication
- Experience in deploying identity and access management systems or experience that includes strong analytical skills attention to detail and effective communication abilities
- Knowledge of basic computer business applications such as MS Word MS Excel and MS Outlook
- Experience handling confidential information and maintaining professionalism in dealing with senior executives or experience at Amazon
- Experience working in a fast-paced and ambiguous environment
- Experience in a customer service environment
- Bachelors degree
- Prior VKYC experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Video Calls: Answer live video calls with new customers to check their identity.
Check ID Documents: Look at original ID cards (like PAN card Aadhaar Passport or Drivers License) shown on camera to make sure they are real and not modified.
Face Match: Make sure the person on the video call looks like the photo on their ID card.
Check Location: Verify that the customer is calling from an allowed location using the map system.
Spot Fraud: Pay close attention to spot fake documents fake photos or suspicious behavior. Report any risky cases to your team lead.
Save Records: Take clear screenshots enter customer details into the computer and save the session details accurately.
Help Customers: Talk politely to customers answer their simple questions and guide them step-by-step through the call.
Follow Rules: Follow company procedures and government safety laws closely.
- Experience in oral and written communication
- Experience in deploying identity and access management systems or experience that includes strong analytical skills attention to detail and effective communication abilities
- Knowledge of basic computer business applications such as MS Word MS Excel and MS Outlook
- Experience handling confidential information and maintaining professionalism in dealing with senior executives or experience at Amazon
- Experience working in a fast-paced and ambiguous environment
- Experience in a customer service environment
- Bachelors degree
- Prior VKYC experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
About Company
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