CRS Messaging Specialists

Trigent Software Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Strong oral and written communication skills.
Respond to requests for technical assistance via phone email and chat.
Enter and manage all incidents and problems in the incident management system acting as a liaison between users and technical escalation teams.
Knowledge of the ServiceNow ticketing tool.
Proactively follow up on open incidents and provide status updates ensuring tickets are managed from cradle to grave.
Escalate problems to the appropriate teams when required.
Maintain hygiene in ticket documentation category selection and overall ticket quality.
Identify and learn the software and hardware used and supported by the firm.
Where applicable encourage users to utilize self-help resources and demonstrate how to find answers to common issues or FAQs.
2 4 years of relevant experience supporting Exchange on-premises Online and hybrid environments.
Troubleshoot email delivery failures perform mail tracking and resolve complex email routing issues.
Expertise in managing and supporting user queries/issues related to Shared Mailboxes Distribution Lists (DLs) OST/PST files and Mailbox Delegation.
Knowledge of email security and compliance measures including spam filtering transport rules connectors SPF/DKIM/DMARC/MX records retention and archival policies Data Loss Prevention (DLP) and sensitivity labels.
Manage Public Folder environments.
Ability to create and run PowerShell scripts for Exchange operations and perform bulk changes.
Provide advanced Tier II support for the Microsoft 365 suite of products (Outlook Excel Word PowerPoint OneNote MS Teams OneDrive and SharePoint).
Collect necessary application logs collaborate with core engineering teams and engage vendor support (e.g. Microsoft) to resolve complex issues.
Maintain strong documentation standards by creating detailed knowledge base (KB) articles and troubleshooting guides for the support team.
In-depth understanding of virtual machines hosted via ESX servers and Azure Virtual Desktops.
Working knowledge of Active Directory Networking and Hardware.
Ability to work extended hours when business needs arise.
Flexibility to work in rotational shifts and on weekends public holidays.
Ability to work under high pressure

Strong oral and written communication skills. Respond to requests for technical assistance via phone email and chat. Enter and manage all incidents and problems in the incident management system acting as a liaison between users and technical escalation teams. Knowledge of the ServiceNow ticketing ...

Strong oral and written communication skills.
Respond to requests for technical assistance via phone email and chat.
Enter and manage all incidents and problems in the incident management system acting as a liaison between users and technical escalation teams.
Knowledge of the ServiceNow ticketing tool.
Proactively follow up on open incidents and provide status updates ensuring tickets are managed from cradle to grave.
Escalate problems to the appropriate teams when required.
Maintain hygiene in ticket documentation category selection and overall ticket quality.
Identify and learn the software and hardware used and supported by the firm.
Where applicable encourage users to utilize self-help resources and demonstrate how to find answers to common issues or FAQs.
2 4 years of relevant experience supporting Exchange on-premises Online and hybrid environments.
Troubleshoot email delivery failures perform mail tracking and resolve complex email routing issues.
Expertise in managing and supporting user queries/issues related to Shared Mailboxes Distribution Lists (DLs) OST/PST files and Mailbox Delegation.
Knowledge of email security and compliance measures including spam filtering transport rules connectors SPF/DKIM/DMARC/MX records retention and archival policies Data Loss Prevention (DLP) and sensitivity labels.
Manage Public Folder environments.
Ability to create and run PowerShell scripts for Exchange operations and perform bulk changes.
Provide advanced Tier II support for the Microsoft 365 suite of products (Outlook Excel Word PowerPoint OneNote MS Teams OneDrive and SharePoint).
Collect necessary application logs collaborate with core engineering teams and engage vendor support (e.g. Microsoft) to resolve complex issues.
Maintain strong documentation standards by creating detailed knowledge base (KB) articles and troubleshooting guides for the support team.
In-depth understanding of virtual machines hosted via ESX servers and Azure Virtual Desktops.
Working knowledge of Active Directory Networking and Hardware.
Ability to work extended hours when business needs arise.
Flexibility to work in rotational shifts and on weekends public holidays.
Ability to work under high pressure