Coupa Support Consultant

Required Skills:

Position: Coupa Support Consultant Location: Remote Engagement Type: Contract Shift Timing: 8.00AM to 12.00PM PST (US Pacific Time) About the role: We are looking for a single blended resource who can cover both functional support and technical integration responsibilities for Coupa in a pharma/life sciences environment. The consultant will serve as the day-to-day Coupa SME handling end-user tickets configuration changes and CoupaNetSuite integration monitoring and troubleshooting. Working Hours: 8:00 AM 12:00 PM PST Monday Friday (20 hrs/week) Note: Fixed morning window candidates must be available during these hours. Functional Responsibilities: Triage and resolve Coupa support tickets across P2P Requisitions POs Invoicing and Supplier Management Manage Coupa configuration changes: approval chains content groups commodity codes and supplier enablement Liaise with the clients Finance and Procurement teams on process gaps and change requests Participate in Coupa release reviews and assess downstream configuration impact Document configurations runbooks and issue resolution logs Coordinate with dotSolveds NetSuite functional team on cross-system process alignment Technical / Integration Responsibilities: Monitor and troubleshoot the CoupaNetSuite integration (native connector or iPaaS: Dell Boomi / Celigo / MuleSoft) Diagnose and resolve sync errors PO transmission failures invoice posting errors vendor/item master mismatches Support NetSuite-side field mapping subsidiaries GL accounts approval workflows vendor records Perform Coupa Open Buy / Punchout / cXML configuration and issue resolution Assist in Coupa API-level investigations (REST API event broker logs) Maintain integration documentation field mapping specs and error resolution logs Required Skills & Experience: 46 years of Coupa experience covering both functional configuration and technical/integration work Hands-on experience with CoupaNetSuite integration (native connector or iPaaS-based) Proficiency in P2P processes in pharma biotech or life sciences environments Working knowledge of REST API concepts JSON payloads and integration log analysis NetSuite fundamentals: saved searches GL configuration vendor/subsidiary setup Experience with Coupa Supplier Portal (CSP) and cXML/EDI Strong client-facing communication and ability to operate independently Must be available 8:00 AM 12:00 PM PST Monday Friday Nice to Have: Experience with Dell Boomi Celigo or MuleSoft Basic SuiteScript familiarity Cross Country Consulting background: strong advantage

Required Education:

Any Degree