Copilot Engineer

About Orbia:

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities buildings agriculture and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure data communications chemicals and 2018 Orbia Advance Corporation bought a majority stake in Israeli-based Netafim the worlds leader in drip irrigation and is helping the world grow more with less as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation water and food scarcity and a growing and aging population. Were already a global leader in Polymers Fluor Building & Infrastructure Datacom and Precision Irrigation. We have embarked on a CEO-led transformation as part of our journey to become a truly purpose-led future fit company.

Key Responsibilities:

The Copilot Engineer will be responsible for:

User Support & Issue Resolution (L2 / L3)

Provide L2/L3 support for Microsoft 365 Copilot and Copilot Studio resolving incidents and service requests within SLA

Troubleshoot and resolve issues with Copilot agents prompts connectors and M365 Copilot experiences

Act as an escalation point for the service desk and citizen developers on Copilot topics

Document root causes known errors and solutions in the knowledge base

Copilot Studio Agents Build & Enhancement

Support the build testing and deployment of Copilot Studio agents alongside makers and the Architect

Configure topics actions connectors and knowledge sources for agents

Implement enhancements and new capabilities as Copilot features evolve

Monitor agent performance usage and quality; tune and improve over time

New Features Capabilities & Enablement

Track the Microsoft 365 Copilot and Copilot Studio roadmap; test and bring new features and capabilities into Orbia

Pilot and roll out enhancements templates and reusable components

Support onboarding training and adoption for business users and citizen developers

Maintain onboarding guides FAQs and knowledge-base content

Governance Security & Compliance

Apply the environment access and DLP guardrails defined by the Architect

Ensure Copilot agents and M365 Copilot usage follow Orbia security data and AI governance standards

Support responsible and secure publishing of agents to production

Operations & Reporting

Support release change and configuration management for the Copilot estate

Track and report on tickets usage adoption and service health

Follow GCC Pune pod ways of working for run and support

Collaboration

Work closely with the Power Platform & Copilot Studio Architect the Power Platform Engineer Microsoft 365 / Digital Workplace and Security & Compliance teams and with business users and makers

Coordinate with Microsoft and implementation partners on issues and new capabilities.




Our Global brands: Dura-Line Koura Global Vestolit Netafim Alphagary Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship Orbia Advance Corporation delivers Total Value to customers employees and investors worldwide every day.