Consultant, Transfer Agency

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Location

The position is based in Northern Trusts offices in :

• Bangalore & Pune

Role

The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing registration settlements distributions commissions and statements.

The Client Services team endeavour is to continue enhance the TA experience for NT Clients and their investors delivering differentiated service working in tandem with TA Operations.

We are a trusted advisor for our clients and act on our behalf when liaising with the operational teams to resolve queries and implement service enhancements.

Reporting to the Client Services Manager India the role will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client agreements in relation to Transfer Agency (TA). The role requires active participation in Client service management in building tactical solution to improve the activites in the team provide management support act as SME to juniors towards services aligned to:

• Exposure to the full TA function / service offer deliverable

• Engaging with multiple TA locations

• Servicing on a range of Product offerings

• Commitment to service excellence & client centric approach

• The TA Client Service team are a team of experienced professionals.

Principal Responsibilities

• Operates independently; demonstrates in-depth knowledge of business unit / function and the Clients assigned.

• Acts as subject area expert reviews & quality checks work performed by India partners.

• Provides comprehensive in-depth consulting to team at a high technical level.

• Day to day delivery of the TA Services towards the Clients assigned.

• Deliver against PMO responsibilities within Client Take On process.

• Responsibility for vetting all incident reports prior to release to Relationship Managers/Clients and ensuring all items are added to the daily client incident log

• To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met

• Deliver Priority Client Discussions within agreed timetable determined by the CSM Team and Manager.

• Manage client issues ensuring appropriate resolution including regular liaison with Global Relationship Managers and other Operational Managers to provide a seamless service.

• Escalate items to functional team leaders Manager India Client Service Manager India Sr Consultant Lead Client Service Delivery Managers or Relationship Manager as appropriate.

• Act as an escalation point to Operations and the Fund Service Centre also escalating issues to management as appropriate

• Works in conjunction with the Sr Consultant/ Sr Consultant Lead in India Client Service team to support the smooth functioning and MIS reporting to the India Client Service Manager

• Maintain Client Service levels for dedicated clients by ensuring timely and accurate delivery of information and work products.

• Provide technical expertise for the development of new TA Products and develop Service Level Definitions with clients assigned for the take on of these new products and services

• Champion key projects for your client/s.

• Perform testing of client specific reporting.

• Work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and ensure all targets and deadlines are met.

• Participates / leads client due diligence visits

• Manages timely and accurate completion by Client Services Support partners of workload allocated including tasks processed through Northern Trusts workflow process

• Foster & promote commitment to a strong risk management culture in TA.

• Manages response to and assists with the more complex problems and critical issues as escalated from within the Client Service Support team in India as well as those received from other Northern Trust partners (including primarily the Northern Trust Client Services Department in home locations).

• Maintains an up to date knowledge of Client Service good practice and uses this knowledge to promote enhancements to Northern Trusts Client Services processes and procedures.

• Performs additional work where volume or absence requires such workload to be completed.

Accountabilities

• The successful candidate is required to comply and ensure direct and indirect reports comply with the global regulatory regime in which Northern Trust operates as appropriate to the above role.

• The successful candidate is expected to exercise due care and diligence and ensure that the responsibilities of the role are organised and controlled within the ambit of regulation compliance and risk management.

• The successful candidate is required to observe proper standards of market business and personal conduct demonstrating integrity in the execution of such duties

RELATIONSHIPS

INTERNAL KEY STAKEHOLDERS

• Partners in India Client Service Support team

• Home Locations Client Services and ISC team

• Upstream & downstream teams

• Peers and Support functions

• India Middle & Senior level Management

Skills / Experience

• Prior experience in a client-focused role gained in the financial services or banking industry is an advantage (Desirable)

• Operational experience in a Transfer Agency role (Desirable)

• Candidate to have minimum 8 - 10 industry years of experience in related industry (Accounting / Financial services/ Capital markets Transfer Agency Fund Accounting etc).

• Ability to manage work independantly and on own initiative (Essential)

• For internal candidates (within Northern Trust) 24 Months as a Technical Coordinator /Associate Consultant to move as a Consultant. Movement within TL and Consultant Level will be 12 months.

• Graduation in Commerce. Additional certification in Client management preferred

• Demonstrate a good understanding of Fund Admin / TA lifecycle (Highly Desirable)

• Strong organisational planning and communication skills (Essential)

• Effective verbal reasoning and numeric skills required (Essential)

• Effective risk management (Essential)

• Flexible approach to work (Essential)

• Ability to review and resolve complex issues in a timely manner (Essential)

• Ability to work under pressure meeting challenging deadlines (Essential)

• General knowledge of Microsoft Office applications relating to designated areas of responsibility. (Highly Desirable)

• Strong analytical skills including ability to prepare reports / MIs / Client presentations to support management take objective & fruitful decisions (Highly Desirable).

• Track record of building and maintaining strong client relationships (Highly Desirable)

CORE COMPETENCIES

• Interpersonal (relationship builder respectful resolves problems people friendly and organisational savvy)

• Communication (presentation skills listening skills oral communication skills and written communication skills)

• Self-management (adaptability and resilience learning behaviour integrity and ethics and relationship builder)

• Motivation (performance standards achieving results and persistent)

• Thinking (creative thinking decision making input seeking logical thinking and solution finding)

• Organisational Knowledge (business knowledge expert knowledge and external events impact)

• Client Service and Quality (quality relationship building and client satisfaction)

• Administration (Anticipates needs execution planning process specialist quality seeker and time management)

• Accuracy and attention to detail.

• Can work under pressure and unsupervised.

• Ability to stay focused/tenacious.

Situational Leadership (Addresses difficult issues builds effective teams focused on goals champions new initiatives fosters development gives timely feedback and coaching Idea generator)

Eligibility - internal Partners

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office established in 2005 is home to over 5600 this stunning office space we offer fantastic amenities which include our Arrival Hub - Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees.Learn more.