Consultant IG
Job Location:
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Experience & Voice of Customer (VoC)
Analyze customer feedback across surveys support interactions digital channels and other customer touchpoints.
Identify key drivers of customer satisfaction loyalty engagement adoption and retention.
Support customer journey analysis and recommend experience improvements based on data-driven insights.
Design and maintain CX dashboards scorecards and reporting frameworks.
Drive closed-loop feedback initiatives and help measure the impact of CX improvement programs.
Market Research & Customer Insights
Design and execute quantitative and qualitative research studies.
Conduct customer segmentation persona development and journey analysis.
Analyze market trends customer needs and competitive benchmarks.
Synthesize research findings into clear recommendations for business stakeholders.
Survey Design & Programming
Design program test and deploy customer surveys using platforms such as
Qualtrics Forsta Medallia or similar tools.
Develop advanced survey logic including branching display logic quotas randomization and multilingual surveys.
Ensure survey quality through testing validation.
Analyze customer feedback across surveys support interactions digital channels and other customer touchpoints.
Identify key drivers of customer satisfaction loyalty engagement adoption and retention.
Support customer journey analysis and recommend experience improvements based on data-driven insights.
Design and maintain CX dashboards scorecards and reporting frameworks.
Drive closed-loop feedback initiatives and help measure the impact of CX improvement programs.
Market Research & Customer Insights
Design and execute quantitative and qualitative research studies.
Conduct customer segmentation persona development and journey analysis.
Analyze market trends customer needs and competitive benchmarks.
Synthesize research findings into clear recommendations for business stakeholders.
Survey Design & Programming
Design program test and deploy customer surveys using platforms such as
Qualtrics Forsta Medallia or similar tools.
Develop advanced survey logic including branching display logic quotas randomization and multilingual surveys.
Ensure survey quality through testing validation.
