Enter a job title or keyword
Configuration Analyst – CMDB Manager
Job Location:
Monthly Salary:
Posted:
1 September 2026 (8 hours ago)
Posted:
Application Deadline:
29 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- CMDB Management & Maintenance:
- Oversee the design implementation and continuous improvement of the ServiceNow CMDB.
- Ensure the accuracy and completeness of CI (Configuration Item) data through audits and reconciliation.
- Establish and enforce data governance policies and standards for CMDB.
- Configuration Management Process Ownership:
- Define and implement configuration management processes policies and procedures.
- Collaborate with IT and business stakeholders to align CMDB data with organizational needs.
- Monitor and resolve issues related to CMDB performance and compliance.
- Integration and Automation:
- Lead integration of CMDB with other ITSM/ITOM modules such as Incident Problem Change and Asset Management.
- Develop and manage automation workflows to enhance CMDB data population and updates.
- ServiceNow Expertise:
- Leverage deep knowledge of ServiceNow CMDB architecture modules and capabilities.
- Provide technical expertise in designing CMDB structures and service models.
- Stay updated on ServiceNow platform enhancements and best practices.
- Reporting and Insights:
- Develop dashboards and reports to monitor CMDB health and usage metrics.
- Provide insights to IT and business teams to drive improvements in IT operations and services.
