Concierge Associate

People Management

• Effectively communicate any problem challenges complaints / feedback immediately to the duty manager
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guests queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal cost effective use of the resources.

Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel their and the scope of services of the hotel provides.
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information advice and booking services for a wide variety of Guest enquiries including city tours theatre tickets restaurants doctors flight bookings among others
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms parking area and assisting guests as necessary in a friendly professional and efficient manner.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects hotels commitment to customer service.

Qualifications :

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel Word & PowerPoint

Additional Information :

WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow Learn and Enjoy
Explore Limitless Possibilities

Remote Work :

No

Employment Type :

Full-time