Compliance & Quality
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Monthly Salary:
Experience Required:
Posted:
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Job Summary
Job Title:- Compliance & Quality - Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position: - Compliance & Quality Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone accuracy resolution etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and highlight trends or recurring issues
Required Skills:
Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools
Educational Qualification:
Minimum:- Graduate or above
Experience:- More than 1 year of experience in a similar role
Salary Package & Other Benefits: -
Pay: 15000.00 - 20000.00 per Month PFESIC
Required Skills:
call Audit Compliance Audit Good Communication skill & Basic Excel
Required Education:
12th Graduation
