Commission Operation Manager

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Overview

• We are seeking a highly organized and execution-driven Commission Operations Manager to support the operational backbone of our global commission processes.
• This role will be responsible for managing commission cycle operations data workflows process coordination and supporting ongoing improvements to our commission infrastructure across Power BI and Office Suite and Salesforce.
• The ideal candidate combines strong attention to detail operational discipline basic systems understanding and structured execution to ensure our commission processes run smoothly accurately and on time across 350 employees globally.

Key Responsibilities

1. Commission Cycle Operations

• Support the end-to-end quarterly commission cycle (data preparation validation calculations and final outputs).
• Execute commission calculations based on predefined logic and guidelines.
• Track and manage all required inputs from regional managers and stakeholders.
• Ensure timely completion of all steps within the commission cycle (approx. 20-day process).
• Maintain structured documentation of calculations assumptions and outputs.

1. CRM & Data Operations

• Identify and resolve data inconsistencies in collaboration with relevant teams.
• Perform bulk data updates and ensure data accuracy across commission-related fields.
• Maintain clean and structured datasets to support reliable commission calculations.

1. Process Management & Coordination

• Manage workflows and timelines across the commission cycle.
• Coordinate with Sales CSM and regional managers to collect inputs and resolve gaps.
• Track approvals exceptions and required adjustments.
• Act as a central operational point for commission-related requests and follow-ups.

1. Commission Communication Process Managing

• Prepare individual employee views and manager-level summaries.
• Ensure clarity accuracy and consistency in all communication files.
• Support distribution of results and handle basic inquiries from stakeholders.
• Assist on building and maintaining structured commission payout files (Excel-based).

1. Tooling & Process Improvement

• Support ongoing improvements to commission workflows and tools.
• Identify opportunities to simplify standardize and automate manual processes.
• Assist in maintaining and improving integrations between Salesforce Looker and commission files.
• Document processes and build simple SOPs to improve scalability and consistency.

Qualifications & Experience

• 25 years of experience in operations revenue operations sales operations or similar roles.
• Experience working with Salesforce (reporting data handling not admin-level required).
• Familiarity with BI tools (e.g. Looker Power BI) basic usage is sufficient.
• Strong Excel skills (data manipulation structured models high attention to detail).
• Highly detail-oriented with strong organizational and execution skills.
• Ability to manage multiple tasks and timelines in a structured environment.
• Strong written and verbal communication skills (ability to respond clearly to stakeholders).
• Experience supporting commission or incentive processes a strong advantage.