Collections Manager Hitachi Payment Services Pvt. Ltd.

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Job Title:Collections Manager

Designation:Senior Manager / Manager

Company:Hitachi Payment Services Pvt. Ltd.

Location:Thane Mumbai

Salary: As per Industry

Company Overview:

Hitachi Payment Services is a leading payment solutions provider in the country enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country driving financial empowerment and enabling social change. We cater to customers such as banks payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

Position Overview:

Job Roles & Responsibilities:

• Collection Strategy: Develop and implement effective collection strategies to maximize recovery rates and minimize delinquency.

• Team Leadership: Lead train and manage a team of Collection Associates and Analysts to achieve performance targets.

• Accounts Monitoring: Monitor accounts receivable aging reports and prioritize collection efforts accordingly.

• Negotiation: Negotiate payment plans and settlements with clients while maintaining professionalism and empathy.

• Compliance: Ensure adherence to relevant laws regulations and internal policies.

• Cross-functional Collaboration: Work with Sales Customer Service and Legal teams to resolve disputes and improve collection outcomes.

• Risk Management: Approve write-offs and escalate high-risk accounts to senior management.

• Reporting: Prepare and present detailed reports on collection performance KPIs and risk assessments.

• Audit & Ethics: Conduct regular audits of collection activities to ensure accuracy and ethical practices.

• Technology Utilization: Utilize collection software and data analytics to enhance operational efficiency.

• Customer Reconciliations: Oversee reconciliation of customer accounts and resolve discrepancies.

Experience:

• 57 years in B2B collections with exposure to PSU clients.

• Strong knowledge of customer reconciliation processes dispute resolution and receivables management.

• Proficiency in MS Excel ERP systems and financial reporting tools.

Education: MBA (Finance) / /

Hitachi Values:

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesnt impact your ability to do the job including race color religion sex sexual orientation gender identity national origin veteran or disability status. We are proud of Japanese heritage with our values expressed through the Hitachi Spirit:

• Wa Harmony Trust Respect

• Makoto Sincerity Fairness Honesty Integrity

• Kaitakusha-Seishin Pioneering Spirit Challenge