Collections Analyst
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Responsibilities Collaborate with Sales Customer Service and Finance teams to resolve billing or statement issues and support timely cash application. Assist the supervisor in executing and refining collection strategies to improve receivable performance. Reconcile orders with customer records validate credits/debits process unapplied cash and resolve account discrepancies. Prepare and issue manual dunning letters across various levels in accordance with established procedures. Monitor autodunning processes identify deviations and raise timely alerts for corrective action. Track overdue accounts perform credit risk assessments based on payment delays and aging and escalate risks when necessary. Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts. Maintain detailed trackers and logs of collection communications followup activities and customer commitments. Engage with customers through calls emails and written communication to follow up on payments resolve disputes and provide invoice/statement copies as needed. Qualifications Bachelors degree in Finance/Accounting (preferred) or a relevant diploma. Proficiency in MS Office with working knowledge of ERP/CRM systems. 45 years of experience in collections or customer service. Strong verbal and written communication skills. Basic understanding of accounting principles. Competencies Accuracy and attention to detail Strong verbal and written communication Customer interaction and negotiation Team collaboration Time management and prioritization
Required Experience:
IC
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
