CoE Lead Hybrid Cloud Transformation

Role summary

The Datacenter Infrastructure and Cloud CoE Headleads the Infrastructure Services Center of Excellence for datacenter and multicloud offerings across customers. This role is accountable for portfolio definition GTM and presales support partner ecosystem delivery frameworks and expert escalation for complex and red accounts ensuring profitable growth and high customer satisfaction in infra/cloud services.

Key responsibilities

1. CoE strategy portfolio and P&L influence

• Define and maintain the infra & cloud services portfolio (managed DC hosting cloud migration/modernisation hybrid/multicloud operations DR/BC automation/observability) aligned with market demand and company strategy.
• Shape the business case and pricing guardrails for offerings and influence P&L (margin utilisation standardisation) through CoE standards and reusable assets.

2. GTM offerings and sales/presales support

• Create packaged GTM offerings with clear scope value proposition differentiators and delivery models for datacenter and cloud services.
• Lead solutioning for strategic deals:
  • engage in RFP/RFI responses
  • craft architectures and transition/transform plans
  • present to customer CXOs and technical stakeholders
  • support win themes and competitive defence.

3. Capacity and capability building across the practice

• Build technical and consulting capacity across the infra/cloud practice: hiring guidance skill matrices certification plans labs and mentoring.
• Ensure teams are current on OEM/cloud partner roadmaps and emerging patterns (edge SASE AIOps automation FinOps).

4. Frameworks delivery models and quality

• Develop standard frameworks and reference architectures for common engagement types (liftandshift migrations DC consolidation multicloud landing zones managed services).
• Define delivery models and accelerators (playbooks toolchains templates) and govern adherence via architecture reviews and delivery excellence checks.

5. Executing transformation and red account recovery

• Act as chief architect/SME for flagship transformation programmes to derisk design decisions and ensure consistent approaches across customers.
• Own technical recovery plans for red accounts in infra/cloud: lead RCAs redesign where needed deploy senior experts and work with account leadership to restore customer trust.

6. Partner ecosystem and joint solutions

• Manage strategic relationships with cloud providers and infra OEMs (AWS/Azure/GCP/OCI VMware storage/network vendors observability/automation platforms).
• Codevelop joint solutions and GTM with partners (reference architectures cobranded offerings training and marketing campaigns) that feed the CoE portfolio.

7. Governance metrics and evangelisation

• Run CoE governance with clear KPIs: deal winrate standard offering adoption delivery quality (SLAs incident metrics) reuse rate certification levels and redaccount status.
• Evangelise the infra/cloud CoE internally and externally via whitepapers webinars conferences and customer advisory boards positioning the provider as a thought leader.

Required skills and experience

• Experience
  • 1215 years in infrastructure/cloud consulting or managed services with at least 5 years leading practices/CoEs or major solution teams in a service-provider/MSP .
  • Demonstrated success in winning and delivering complex infra/cloud deals (DC multicloud hybrid large migrations).
• Technical and domain expertise
  • Deep understanding of data center technologies and multiple cloud platforms (AWS/Azure/GCP/OCI) including landing zones connectivity security and operations.
  • Familiarity with automation and observability stacks used in managed services (CI/CD IaC AIOps/ITOM monitoring/APM logging).
• Commercial presales and leadership skills
  • Strong presales and commercial acumen: solution costing pricing risk assessment and margin management.
  • Excellent communication and stakeholder management with customers sales delivery and partners; able to influence at CXO level.

Required Experience:

Exec