CMDB & Service Mapping Analyst Senior Engineer IT Asset Management

What success looks like in this role:

Job Title: CMDB & Service Mapping Analyst - Senior Engineer IT Asset Management

Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government Financial Services and Commercial markets. For more information visit .

Our Vision: Enhancing peoples lives through secure reliable advanced technology.

Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients success is our success.
• Integrity: We act ethically and honestly.

CMDB & Service Mapping Analyst

Reports To: Service Mapping Lead / CMDB Lead

Position Overview:
Gathers detailed hardware and software inventory information to facilitate decisions about purchasing allocating replenishing and retiring IT assets. Contributes to asset lifecycle management and helps ensure the effective and efficient use of allocated hardware software and associated infrastructure. Enforces compliance with corporate security policies licensing requirements and technology deployment standards. Coordinates with system support networking and other personnel to ensure the effective and efficient management of company assets.

Role Summary

Responsible for supporting Howdens CMDB operations and building maintaining and validating ServiceNow service maps. Ensures CMDB data quality accurate CI relationships service visibility and alignment with CSDM standards while supporting operational governance and compliance requirements.

Key Responsibilities

• Build maintain and support ServiceNow service maps.
• Manage CMDB data quality CI relationships reconciliation exceptions and remediation activities.
• Validate service dependencies with service owners application owners and technical SMEs.
• Support Discovery operations investigate mapping and discovery issues and maintain relationship accuracy.
• Perform service map reviews certification and periodic validation activities.
• Produce operational reports document exceptions and support governance and audit requirements.
  

Required Skills

• 3 years of ServiceNow CMDB Discovery and Service Mapping experience.
• Strong knowledge of CSDM CI lifecycle management and dependency mapping.
• Experience working with infrastructure applications cloud platforms and ITSM processes.
• Strong analytical troubleshooting and stakeholder engagement skills.
  

Success Measures

• CMDB data quality and compliance scores.
• Service mapping throughput and quality.
• Accuracy of CI relationships and service dependencies.
• Timely closure of CMDB and mapping-related issues.
  

#LI-RB1

You will be successful in this role if you have:

Any degree and 4-6 years relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.