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Cluster Manager Corporate Audit Services
Job Location:
Monthly Salary:
Posted:
14 October 2026 (14 hours ago)
Posted:
Application Deadline:
11 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
| Job Purpose | The purpose is to support in the organization growth by making sure that customer service should be compliant as per process and policies. |
| Duties and Responsibilities | Major Activities carried out by the role validate that customer service is aligns with customer fairness and ethical standards. compliance of customer service activities including request handling complaint resolution TAT adherence customer communication documentation and closure controls. service exceptions deviations and escalations to identify compliance gaps repeat issues and control weaknesses requiring corrective action. periodic sample checks thematic reviews and compliance testing over service requests branch operations digital service journeys and customer grievance redressal processes. open compliance issues ensure timely remediation by process owners and validate closure with adequate evidence and audit trail. with Service Operations Branch Risk Legal Compliance Technology and Product teams to strengthen controls and embed compliance-by-design in service processes. completeness of process documents maintenance & update SOPs as per process. ensure compliance is systemically enforced not manually dependent. process is running as per policy agreed at the board & as per regulatory all service applications and channels to ensure synchronization governance to ensure all customer communications are clear accurate fair and non-misleading. |
| Key Decisions / Dimensions | 100% process compliance & no observation in further audits |
| Major Challenges | 100% coverage of service request from all the channels Latest process & policy changes awareness for audit coverage |
| Required Qualifications and Experience | a)Qualifications Any Graduate b)Work Experience Minimum graduation with 6-8 years of experience in Credit and Operations/Customer service. c)Skills Keywords Effective verbal and written communication skills. Problem solving skills with strong attention to detail Flexible in terms of office timings Mortgage/Personal/Business/Consumer loan end to end journey experience Sound knowledge of Service applications handling such as Pennant Customer 360 SFDC CRM etc. |
Required Experience:
Manager
About Company
Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.
