Club Receptionist

We are looking for an energetic personable and service-driven Club Receptionist to become the welcoming face of Soho House Mumbai. As the first point of contact for our members and guests you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth personality and service standards of the House.

This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment enjoys building relationships and takes pride in delivering exceptional guest experiences.

• Welcome members guests and visitors with confidence warmth and professionalism.
• Manage reservations enquiries guest arrivals and member requests across multiple House outlets.
• Handle incoming calls and ensure enquiries are directed efficiently.
• Support members with bookings recommendations and personalized service.
• Coordinate guest lists and assist with events screenings and rooftop activations.
• Take In-Room Dining orders and maintain knowledge of menus events and House offerings.
• Act as a brand ambassador creating positive first and lasting impressions.
• Collaborate closely with operational teams to ensure seamless member experiences.

• Passion for hospitality lifestyle and guest experience.
• Excellent communication and interpersonal skills.
• A confident and engaging personality.
• Ability to remain calm and professional in a busy environment.
• Strong attention to detail and organizational skills.
• Previous experience in reception front office guest relations membership or hospitality is preferred.

If you enjoy connecting with people creating memorable experiences and being at the heart of a vibrant members community wed love to hear from you.