Cloud Solution Architecture M5

MCAPS-Core accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation - delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization an organization within MCAPS-Core is the connected engine that turns Microsofts commercial strategy into execution at scale making it simpler and faster for the field to win for every customer in every segment region and role. The organization brings together planning landing execution excellence services portfolio and delivery and field activation across ATU STU and CSU to accelerate customer value drive growth and strengthen the end-to-end experience across every customer moment.

As a Cloud Solution Architect Manager you will lead a team of people who enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging your business and technical expertise you will coach the team to ensure customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments. As a CSA Manager your role is pivotal in driving the success of the Mission Critical Unit. You as a people manager will deliver success through empowerment and accountability by modeling coaching and caring. This role is Microsoft onsite only.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Lead Customer Success & Business Growth: Direct teams in delivering secure resilient AI-enabled solutions that help complex customers achieve business outcomes accelerate adoption and consumption manage risks remove blockers and identify opportunities to expand Microsoft services usage and revenue.

Develop Trusted Customer & Executive Relationships: Coach teams to act as strategic advisors to customers and executives translate business challenges into Microsoft solutions drive customer satisfaction and transformation and influence decision-making through strong relationships with technical and business leaders including CIOs and CISOs.

Drive Team Performance & Partner Ecosystem Impact: Lead and empower teams through coaching accountability and professional development while orchestrating collaboration across Microsoft partners and customers to support strategic opportunities technical pre-sales activities and long-term business growth.

Provide Technical Leadership & Industry Influence: Build team capabilities through mentoring and readiness programs drive innovation and intellectual property development influence frameworks and methodologies and promote Microsoft solutions through thought leadership industry engagement and scalable best practices.

Required Qualifications:
Bachelors Degree in Computer Science Information Technology Engineering Business or related field AND 6 years experience in cloud/infrastructure technologies information technology (IT) consulting/support systems administration network operations software development/support technology solutions practice development architecture and/or consulting OR equivalent experience

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager