Cloud Engineer- L3

About us
XO Team India is the Hyderabad team of the Base8 group which provides technology and business services to companies across the US and Canada including Cure8 a managed IT provider for the cannabis industry. Our team works directly with US colleagues and clients every day over Teams phone and our ticketing and CRM tools so strong written and spoken English matters in every role.

The role
We need a senior engineer to own the design build and ongoing reliability of our Azure environments across production and hybrid workloads. You will be the final technical escalation point for complex incidents driving permanent root-cause fixes rather than workarounds. Success in the first year means a measurable reduction in repeat production incidents a mature automation baseline for routine operations and clear tested disaster-recovery procedures that the wider team can execute.

What youll do

• Design deploy and maintain Azure infrastructure including VMs storage VNets subnets NSGs VPNs load balancers and DNS.
• Serve as the L3 escalation point for production incidents owning investigation through to permanent resolution.
• Manage Windows and Linux servers across cloud and hybrid on-premises environments.
• Implement and troubleshoot cloud networking and hybrid connectivity: VPNs routing firewalls and network diagnostics.
• Administer identity and security controls in Entra ID including RBAC MFA Conditional Access encryption secrets management and workload hardening.
• Monitor and respond to security threats and vulnerabilities using Microsoft Defender and related tooling.
• Automate infrastructure and operational tasks with Terraform Bicep or ARM templates and scripting in PowerShell Python or Bash.
• Integrate security checks into CI/CD pipelines and support DevSecOps practices.
• Manage and regularly test backup restore and disaster-recovery processes.
• Operate within ITIL-style Incident Problem and Change Management processes; join major-incident bridges and provide after-hours support when required.
• Maintain technical documentation SOPs architecture diagrams recovery procedures and audit evidence.
• Mentor junior engineers and coordinate with network security application development and cloud teams.

What youll bring

• 10 years of hands-on infrastructure engineering experience.
• 5 years designing implementing and operating production Azure environments at scale.
• Deep practical knowledge of Azure compute storage networking and security services.
• Strong scripting and automation skills with PowerShell Python or Bash and IaC tools (Terraform Bicep or ARM).
• Proven experience as the final technical escalation point for critical production incidents.
• Solid understanding of ITIL Incident Problem and Change Management processes.

Nice to have

• Azure certifications (e.g. AZ-104 AZ-305 AZ-500) or equivalent cloud credentials.
• Experience with Microsoft 365 Entra ID hybrid identity and Defender for Cloud.
• Familiarity with RMM/PSA tooling used in managed-services environments.
• Background supporting US-based clients or MSP delivery models.

Working hours
US Pacific shift: 9:30 PM 6:30 AM IST Monday to Friday.

Transport
The company does not provide a cab or transport service for night shifts. Please plan your own commute.

Benefits
PF medical insurance paid US holidays 12 earned leaves 12 paid sick leaves 12 casual leaves per calendar year and compensatory off as applicable.

Hiring process
We never charge any fee at any stage of hiring and never ask for payment for interviews training or equipment. Offers come only from an @ email address.

Equal opportunity
XO Team India Pvt Ltd is an equal opportunity employer. We do not discriminate on the basis of gender (including transgender persons) sexual orientation caste religion region disability age marital status or any other characteristic protected by law. Persons with disabilities are encouraged to apply; email if you need any accommodation during the hiring process.

Your data
By applying you share your resume and contact details with XO Team India Pvt Ltd so we can assess you for this and similar roles. Resume files are deleted 90 days after you apply. To withdraw your consent correct your data or ask us to erase it email

Required Experience:

IC