Clinical Application Scientist

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.

The Clinical Application Specialist (CAS) will support CooperSurgicals Fertility & Genomics business by providing clinical expertise training and technical support to customers internal teams and channel partners. This role is pivotal in ensuring superior customer experience strengthening product adoption and driving clinical excellence across IVF centers.

Job Summary:

The CAS is responsible for planning and delivering structured customer trainings supporting clinical onboarding of new products and protocols and serving as the technical point of contact for all embryologyrelated queries. The position also contributes to marketing initiatives customer education and capability building for Sales Service and channel partners.

This role plays a key part in differentiating CooperSurgical through knowledge leadership and high-quality clinical engagement

Essential Functions & Accountabilities:

A. Training & Capability Development

• Conduct regular calendarized training programs at the CSI Mumbai/ GGN School of Embryology.

• Facilitate external trainings for customers (basic embryology ICSI vitrification etc.).

• Deliver technical and product trainings for internal Sales Service and Channel Partners.

• Assist in designing new modules (e.g. biopsy advanced embryology practices).

B. Customer Support & Clinical Expertise

• Act as the primary technical expert for Origio products and protocols.

• Support key and new IVF centers with protocol setup product induction and troubleshooting.

• Handle customer queries via phone email or on-site visits.

• Conduct lab reviews as per CooperSurgical SOPs to maintain high compliance standards.

C. CrossFunctional Collaboration

• Partner with Marketing to execute clinical and scientific activities.

• Provide competitor insights technical comparisons and updates to internal stakeholders.

• Support commercial teams with demos customer engagements and scientific discussions.

D. Documentation & Continuous Learning

• Maintain accurate reports on trainings customer visits and clinical activities.

• Stay updated on the latest clinical data products and reproductive science advancements.

Travel:

• High willingness to travel across the country.

• With this role travel expectations are a minimum of 40-50%.

Masters or Doctorate in Science preferably Reproductive Biology Clinical Embryology Biotechnology or related fields

Experience

• Minimum 3 years handson experience as an Embryologist.

• Minimum 1 year experience in medtech IVF or customerfacing clinical support roles (preferred).

• Experience with ICSI vitrification Biopsy and common ART techniques strongly preferred.

Knowledge Skills and Abilities:

Technical Knowledge

• Strong understanding of embryology ART practices and IVF workflow.

• Familiarity with origination culture media ART devices and lab quality standards.

• Ability to troubleshoot clinical protocols and productrelated queries.

Skills

• Excellent communication and presentation skills.

• Strong customer service mindset and relationship building capability.

• Problemsolving orientation with ability to handle complex technical discussions.

• Ability to train diverse groups (clinicians embryologists sales teams).

Abilities

• Highly organized with ability to plan and deliver multiple trainings.

• Selfdriven with ability to work independently and in crossfunctional teams.

• Flexible adaptable and able to work in fastpaced environments.

• Comfortable with travel and frequent customer interactions.

Work Environment:

• Hybrid- Office/ field