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Client Relationship & Operations Manager Order Management

RAWALWASIA TEXTILE IND PVT LTD (Anantam HR)

Job Location:

Hyderabad - India

Monthly Salary: Not provided by the employer

Posted: 8 August 2026 (30+ days ago)

Application Deadline: 5 November 2026

Vacancies: 1 Vacancy

Job Summary

We are looking for an experienced CRM - Client Relationship Manager who can manage the complete client coordination and order-to-delivery process. The ideal candidate should be strong in client handling operations supply chain coordination and inter-departmental communication.

Key Responsibilities

Manage end-to-end client coordination from order confirmation to final delivery.
Handle client queries complaints follow-ups and ensure timely resolution.
Coordinate with Sales Supply Chain Production Dispatch Logistics and Accounts teams.
Monitor order status inventory availability dispatch schedules and delivery timelines.
Ensure smooth communication between clients and internal departments.
Coordinate with the Accounts team regarding invoices payments outstanding follow-ups and billing-related queries.
Track customer orders and proactively communicate delays or changes to clients.
Resolve operational issues and ensure customer satisfaction.
Maintain accurate records of orders customer communication and service issues.
Prepare regular MIS/reports related to customer orders deliveries and pending issues.
Take ownership of the complete process and ensure timely closure of client requirements.

Candidate Profile

5 years of experience in CRM Client Relationship Customer Operations Order Management or Operations Manager roles.
Strong experience in B2B client coordination and order-to-delivery management.
Excellent communication and interpersonal skills.
Strong coordination skills with multiple internal departments.
Good problem-solving and follow-up abilities.
Ability to handle multiple clients and tasks simultaneously.
Should be proactive responsible and capable of taking end-to-end ownership of processes.
Good knowledge of MS Excel/Google Sheets and ERP/CRM systems will be an advantage.

Required Skills:

Client Relationship ManagementClient CoordinationOrder ManagementOrder ProcessingOrder to DeliverySales CoordinationSales OperationsSupply Chain CoordinationLogistics CoordinationDispatch CoordinationInventory CoordinationDelivery ManagementBilling CoordinationComplaint Resolution

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