Citrix Support Engineer

Experience Level: 5-7 Years 1. Role Summary: Must Have Skills - Citrix CVAD PLM ERP CAD and SCADA-linked apps ESXi The L3 Infrastructure Engineer will serve as the highest escalation point for a mission-critical Citrix and VMware a manufacturing context this role is vital for ensuring Zero Downtime for shop-floor applications shipping systems and engineering workstationsypervistware (PLM ERP CAD and SCADA-linked apps). User Experience: Master-level management of Citrix Profile Management (UPM) WEM (Workspace Environment Management) and (Citrix ADC)Traffic Management: Configure and manage Load Balancing (LB) for internal services and Global Server Load Balancing (GSLB) for multi-site disaster recovery. Access Gateway: Lead the administration of Netscaler Gateway for secure remote access including AAA nFactor authentication and SSL Certificate management. Troubleshooting: Expert use of Wireshark and Netscaler Insight/ADM to diagnose latency and connection failures. Virtualization & Hypervisor (VMware)vSphere Mastery: Manage large-scale ESXi clusters vCenter 7.x/8.x and distributed switches. Capacity Planning: Perform resource Directory: Advanced GPO (Group Policy) management OU structures and AD Site/Services optimization for low-latency logins. Network Services: High-availability configuration and troubleshooting of DNS DHCP and & Networking: Practical knowledge of network segmentation. You must understand the WAN link to the central data center fails. Hardware Integration: Troubleshooting speciaent Least Privilege access. Hardening of Citrix VDAs and Windows Servers using CIS Mitigation: Understanding of DDoS protection on Netscaler and securing the environment against lateral movement. Audit Readiness: Maintaining logs for compliance and performing regular vulnerability patching (Patch Management). MTTR (Mean Time to Resolution): Minimizing downtime for critical production-line : Maintaining 99.9% availability for the Citrix and Netscaler infrastructure. Automation: Percentage of manual tasks (like image updates or health checks) automated via (Preferred): CCP-V (Citrix Certified Professional) CCE-V (Expert) VCP (VMware Certified Professional) or : PowerShell (Advanced Scripting) Citrix Director Citrix ADM VMware vROps and SolarWinds/SCOM