Chief Operations Manager

We are seeking an experienced and result-oriented Chief Operations Manager to oversee day-to-day operational workflows credit processing pipelines team management and administrative efficiency at our Vastrapur office. You will work directly with management to streamline operations maintain compliance optimize loan disbursement turnarounds and ensure peak performance across teams.

• Operational Leadership: Oversee daily end-to-end NBFC operations ensuring smooth workflow between sales sourcing credit appraisal and verification departments.
• Process Optimization: Identify bottlenecks in loan processing and implement strategies to reduce Turnaround Time (TAT) for loan approvals and disbursements.
• Team Supervision & Monitoring: Lead mentor and track performance across operational teams including Credit Managers and verification staff.
• Policy & Compliance Oversight: Ensure all lending and operational activities comply with RBI guidelines internal NBFC policies and audit protocols.
• MIS & Reporting: Prepare analyze and present weekly and monthly operational dashboards performance metrics and portfolio status reports to senior management.
• Vendor & Escalation Management: Coordinate with external agencies (legal valuation field verification IT vendors) and resolve high-level customer or process escalations.

• Experience: 3 to 6 years of proven operational management experience within an NBFC bank or microfinance institution.
• Education: Graduate or Post-Graduate degree in Business Administration Finance or Commerce (MBA / / BBA preferred).
• Technical: Advanced knowledge of MS Excel MIS reporting loan management systems (LMS) and workflow automation tools.
• Languages: Proficiency in Gujarati Hindi and English.

• Operations Management
• NBFC Operations
• Loan Processing
• Credit Appraisal
• Turnaround Time Optimization
• MIS Reporting
• MS Excel Advanced
• Loan Management Systems
• Workflow Automation
• Regulatory Compliance (RBI Guidelines)
• Audit Management
• Team Leadership
• Performance Management
• Vendor Management
• Escalation Resolution
• Data Analysis
• Problem Solving
• Communication Skills
• Stakeholder Management
• Field Verification Coordination
• Legal & Valuation Coordination
• Time Management
• Decision Making
• Gujarati
• Hindi
• English

Required Skills:

Operations Management NBFC Operations Loan Processing Credit Appraisal Turnaround Time Optimization MIS Reporting Advanced MS Excel Loan Management Systems Workflow Automation Regulatory Compliance RBI Guidelines Audit Management Team Leadership Mentoring Performance Management Vendor Management Escalation Resolution Data Analysis Problem Solving Communication Skills Stakeholder Management Field Verification Coordination Legal & Valuation Coordination Time Management Decision Making Process Optimization Compliance Oversight Dashboard Reporting Portfolio Status Reporting Gujarati Hindi English