Chief Operation Officer

Randstad India

Job Location:

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

1. Retail Operations Management

Oversee daily operations across all retail centres/outlets/business units
Ensure smooth functioning of centre operations SOP compliance and service delivery
Drive operational efficiency by training upskilling of team productivity and profitability
Monitor centre KPIs performance footfall conversion ATV repeat business and customer satisfaction
Standardize operational processes across locations

2. Business Growth & Expansion

Lead expansion strategy for new centres cities and formats
Evaluate new market opportunities and profitability models Brand partnerships
Drive revenue growth through operational initiatives. Collaborate with marketing and sales teams for business scaling
Support franchise/business partnership models where applicable

3. Financial & P&L Management

Own overall operational P&L. Monitor budgets operational costs EBITDA and margins
Improve cost efficiencies without compromising customer experience
Drive centre-level profitability and ROI tracking
Review MIS financial reports and business dashboards regularly

4. Customer Experience Excellence

Build exceptional customer experience standards
Improve customer retention and loyalty metrics. Drive NPS/customer satisfaction initiatives
Ensure grievance resolution systems are effective
Continuously enhance in-centre experience and engagement

5. Team Leadership & Organization Building

Lead and mentor department heads and regional teams. Build high-performance culture and accountability systems
Develop leadership pipeline and succession planning
Drive KPI-based performance management. Ensure strong cross-functional collaboration

6. Process Systems & Automation

Implement operational SOPs and governance frameworks. Drive automation and technology adoption across operations
Improve reporting systems dashboards and data-driven decision making. Work closely with ERP/CRM/retail tech platforms
Ensure compliance audit readiness and risk management

Key Responsibilities 1. Retail Operations Management Oversee daily operations across all retail centres/outlets/business units Ensure smooth functioning of centre operations SOP compliance and service delivery Drive operational efficiency by training upskilling of team productivity and profi...