Chargeback Analyst
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Job Summary
Help empower our global customers to connect to culture through their passions.
About the Role
Were looking for a detail-oriented Chargeback Analyst to protect marketplace revenue by managing the full dispute lifecycle identifying fraud patterns and partnering with cross-functional teams to reduce losses and improve customer experience. This role is responsible for investigating payment disputes identifying fraud and abuse patterns managing the chargeback lifecycle and partnering with cross-functional teams to reduce financial losses while improving the customer experience. The Chargeback Analyst will work closely with Payments Customer Service Finance Operations Product Engineering and Trust teams to identify root causes of disputes and implement preventative controls across the marketplace.
What Youll Do
Chargeback Operations
- Investigate and manage payment disputes across credit cards digital wallets and alternative payment methods
- Prepare and submit representment packages within card network and processor timelines
- Monitor dispute queues ensure SLA compliance and track outcomes to improve win rates
- Maintain accurate records and evidence repositories for audit and compliance
Fraud & Risk
- Partner with Fraud Trust and Payments teams to reduce friendly fraud first-party misuse and account compromise disputes
- Conduct root cause analysis on high-volume chargeback categories and recommend corrective actions
- Monitor merchant chargeback ratios to stay below card network thresholds
Data & Reporting
- Build reports and dashboards covering chargeback volume loss rates representment success and recovery metrics
- Support forecasting of chargeback losses and present findings to leadership
Cross-Functional Collaboration
- Work with Customer Support Product Engineering Legal Finance and Compliance on dispute prevention and automation initiatives
- Support card network audits processor reviews and compliance inquiries
About You
- Bachelors degree in Business Finance Data Analytics or related field (or equivalent experience)
- 24 years in fraud operations trust & safety or payment disputes
- Proficient in Excel or Google Sheets; SQL a plus
- Strong analytical investigative and communication skills
- Familiarity with card network dispute workflows and payment processing
- Experience in e-commerce fintech or marketplace environments preferred
- Hands-on experience in payment risk fraud prevention and card network dispute processes
- Cross-functional exposure across Payments Trust Finance and Product
- Mentorship from Risk and Payments leaders with measurable impact on financial outcomes
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more. StockXs powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE Off-White Louis Vuitton Gucci; collectibles from brands including LEGO KAWS Bearbrick and Pop Mart; and electronics from industry-leading manufacturers Sony Microsoft Meta and Apple. Launched in 2016 StockX employs 1000 people across offices and verification centers around the world. Learn more at .
Required Experience:
IC
About Company
Buy and sell the hottest sneakers including Adidas Yeezy and Retro Jordans, Supreme streetwear, trading cards, collectibles, designer handbags and luxury watches.
