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CFS Manager- Pune- Senior position

Wipro

Job Location:

Pune - India

Monthly Salary: Not provided by the employer

Posted: 18 October 2026 (Yesterday)

Application Deadline: 15 January 2027

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Job Description

ITIL Expert Level Deep understanding of cross-functional ITIL processes and governance.
AI/ML & Predictive Analytics Advanced application for process optimization and automation.
Automation & AIOps Leadership Driving automation adoption across multiple ITIL domains.
Service Integration & Governance Expertise in multi-domain orchestration and compliance.
Leadership & Transformation Ability to influence innovate and lead enterprise-wide initiatives.

Key Deliverables

AIDriven Delivery Governance Govern multiple initiatives using AI insights for delivery health risk scoring and dependency impact analysis.
Predictive Stakeholder & Risk Management Leverage AI models to predict stakeholder risks communication gaps and delivery impact enabling proactive interventions.
Automated Performance & Dependency Management Deploy automation to monitor crossteam performance SLA adherence and dependency closures.
Continuous Improvement via Analytics Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.

ITIL Skill description

8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles viz. Major Incident manager Problem manager Change manager Service Level manager & Asset and Configuration manager.

Good documentation and process flow diagramming skills

Good Knowledge of ITSM Tools; ServiceNow Remedy HPSM etc.

Capability to deliver ITIL Process Trainings on ITIL Processes

Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa

Soft skill description-

Excellent Presentation skills verbal and written communication skills and facilitation skills

Good Analytical and problem-solving capabilities

Situation & Client Management

Excellent Team management skills and Inter-personal skills

Certification-

ITIL 5 Foundation or ITIL 4 Practice Manager Certification

Mandatory Skills: ITIL Cross Functional Service Management.

Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Manager

Apply Now

About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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