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CFCO 1476 Service Delivery Manager (SDM)

Softobiz Technologies India

Job Location:

Hyderabad - India

Monthly Salary: Not provided by the employer

Posted: 13 August 2026 (24 days ago)

Application Deadline: 10 November 2026

Vacancies: 1 Vacancy

Job Summary

A Service Delivery Manager (SDM) is responsible for ensuring that services delivered to a client are of high quality meet agreed service levels and keep the customer satisfied. They act as the bridge between the client and the delivery teams.

Key Responsibilities

Client Relationship Management
- Act as the primary point of contact for the client.
- Conduct regular review meetings.
- Understand client expectations and address concerns proactively.
Service Delivery
- Ensure services are delivered as per the agreed SLA (Service Level Agreement).
- Monitor service quality availability and performance.
- Manage incidents escalations and problem resolution.
Team Coordination
- Coordinate with technical teams project managers and support teams.
- Ensure adequate resource allocation.
- Remove delivery roadblocks.
Performance Monitoring
- Track KPIs such as SLA compliance response time resolution time customer satisfaction and system uptime.
- Prepare service reports and dashboards for clients and management.
Risk & Escalation Management
- Identify delivery risks early.
- Manage critical incidents and customer escalations.
- Develop mitigation and improvement plans.
Continuous Improvement
- Recommend process improvements.
- Improve operational efficiency and service quality.
- Drive automation and best practices where possible.
Governance
- Conduct governance meetings.
- Ensure contractual obligations are met.
- Maintain compliance with company policies and client requirements.