Capacity-Resource Management-Associate Director

Job Description

Associate Director- Resource Management Team

Associate Director- Resource Management Team

Job Description

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

As an Associate Director - Resource Management Team you will be part of an industry leading high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and help- ing

our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze innovate think and act globally. Youll be part of an organization that is focused on optimization is solution oriented innovates and provides best in class services to the client serving teams.

The opportunity

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 75000 professionals working across borders to provide innovative and strategic business solutions to EY member firms and EY clients globally.

We offer a great place to work for every person joining EY. At GDS you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. Well help you develop the technical and soft skills you need. We support your professional development with a combination of learning networking experiences and coaching.

Your key responsibilities

As an Associate Director Resource Management you will work as the staffing leader for the assigned Service Line and would be responsible to supervise the end-to-end demand management process from demand generation to demand validation demand supply matching internal demand fulfilment external recruitment coordination headcount management bench management and reporting/MIS. The incumbent will be responsible for implement- ing resource management process and operational efficiency within the business.

You will partner with the business teams to track monitor record and analyze demand pipeline projections new deals pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench) review external hiring pipeline assign projects to the available workforce based on skills and experience required on the project.

The role is expected to build a high performing team equipped to effectively manage the requirements of the business and consistently deliver on defined KPIs. The incumbent will supervise a team of 20-30 WFM professionals provide career counselling review performance and enable people engagement and teaming.

Key Responsibilities:

• Lead and manage the Resource Management Team of a competency or competencies providing guidance mentorship and support to team members.
• Become strategic partner to enable the competency to achieve their objectives by providing key insightswith respect to people and performance.
• Develop and implement resource management strategies aligned with organizational objectives ensuringefficient allocation and utilization of resources across projects.
• Lead the workforce planning bench management and capacity planning exercises for the competency orcompetencies.
• Collaborate with stakeholders both offshore and onshore to understand project requirements resourcedemands and constraints ensuring appropriate staffing and skill alignment.
• Driving resource planning initiatives including analyzing resource availability forecasting future needsand identifying potential risks or bottlenecks.
• Monitoring analyzing resource utilization and allocation optimizing it across projects and driving improvement initiatives.
• Oversee resource conflict resolution working closely with project managers and stakeholders to findsuitable resolutions and ensure project success.
• Oversee the mobility of employee groups supported driving internal transfers and international assignments as needed by the business in partnership with mobility team.
• Establish and drive talent interlocks by partnering with Talent Acquisition HR business partners and othertalent COEs as needed.
• Driving internal fulfilment charter for the competencies responsible.
• Driving variance discussions weekly with offshore and onshore stakeholders when projects fall short ofmeeting their committed schedules.
• Establish and maintain strong relationships with key stakeholders fostering collaboration and effectivecommunication regarding resource needs and allocation.
• Provide regular reports and insights on resource performance capacity and utilization to senior management supporting data-driven decision-making.
• Drive process improvements in resource management practices leveraging technology and best practicesto enhance efficiency and effectiveness.
• Stay abreast of industry trends emerging technologies and resource management practices sharingknowledge and driving innovation within the team.

Skills and attributes for success

Graduates with 15 years of relevant workforce management experience. Understanding of business models operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills can compute staffing demands validate skills and experiences associated with the demand identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the business stakeholders.

To qualify for the role you must have

• Bachelors degree in business administration Project Management or a related fieldin resource management or project management are highly desirable.
• Proven experience in resource management project management or a related leadership role demonstratinga successful track record of managing complex resource allocations.
• Strong leadership and managerial skills with the ability to inspire motivate and develop a high-performingteam.
• Excellent analytical and problem-solving abilities with the capacity to assess complex resource requirementsand make strategic decisions.
• Exceptional communication and interpersonal skills with the ability to build relationships and collaborateeffectively with stakeholders at all levels.
• Solid understanding of resource management tools and software along with proficiency in data analysis andreporting.
• Strong organizational and time management abilities with the capacity to handle multiple priorities and meet deadlines in a fast-paced environment.
• Ability to drive change foster a culture of continuous improvement and adapt to evolving business -depth knowledge of project management methodologies and frameworks with a comprehensive understanding of resource management best practices.
• Proactive attitude adaptability to change and a strong focus on delivering results.

Ideally youll also have

• Experience in change management project management forecasting and workforce planning.
• Experience in BI tools Alteryx Power BI Advanced Excel etc. will be preferred.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs