Business Program Manager, Prime Video Commerce Tech

Prime Video Commerce is the team that powers how hundreds of millions of customers buy subscribe and access content on Prime Video across every country every device every payment method. Our Bengaluru site is home to the engineering and leadership teams that own offer vending payments expansion and architectural transformation for PV Commerce globally.

Were looking for a Program Manager to run the operating rhythm of our organization. Youll be in every room that matters taking notes tracking actions following up relentlessly and ensuring the orgs written artifacts (MBRs newsletters reviews) are sharp current and delivered on time. Youll own the systems that keep a 100 person distributed engineering org running: SharePoint structure wikis intake mechanisms OpEx budgets attrition tracking and goal management.

This is a high-agency role. You wont wait to be asked youll see whats missing build it and drive accountability across leaders. Youll heavily leverage AI tools to automate repetitive work synthesize information and operate at a pace that would otherwise require a team. The core of the role is strategic operations: ensuring teams have the information structure and mechanisms to make decisions and move fast. Youll also handle logistics and coordination for leadership but your real value is in the operating system you build around the org not in any single task.


Key job responsibilities
**Strategic operations and org rhythm**
- Be in key meetings take notes capture decisions track actions and follow up until closed. Nothing falls through.
- Own MBR write-ups newsletters and leadership communications drafting editing and ensuring they ship on schedule
- Follow up on org-level actions across all leaders youre the accountability mechanism for commitments made in reviews 1:1s and staff meetings
- Own the orgs information architecture: SharePoint sites wikis intake mechanisms and knowledge repositories. Build structure where none exists.
- Manage the OpEx budget track spend flag anomalies partner with finance on forecasting
- Maintain the attrition tracker headcount plan and hiring pipeline status always current always accessible to leadership
- Provide offline goal summaries and pulls leaders always have a current view of progress without asking
- Manage mechanisms on metrics artefact reviews newsletters OPRs and identify topics that need more attention or documentation that needs work.
- Calendar and logistics coordination for the org leader
- Pre-read preparation and materials assembly for senior leadership reviews
- Use AI to handle the rote parts so your time goes to the higher-judgment work above

**AI-first execution**
- Heavily leverage AI tools (Claude/Kiro internal agents automation) to synthesize meeting notes generate first drafts track patterns across data sources.
- Build and maintain AI-assisted workflows for recurring tasks: weekly digests goal freshness checks cost trend reports action item tracking
- Continuously identify manual processes that can be automated and implement solutions

**Org level community and culture building**
- Run the local community program for PV Commerce BLR: townhalls team gatherings social events.
- Program manage content for townhall events sourcing speakers curating topics managing logistics and ensuring each event delivers value



A day in the life
You start the morning by running your AI-assisted digest: its scanned last weeks action items across three reviews and flagged two that are overdue with no update. You send direct follow-ups to the owners before the 10am staff staff youre taking notes not transcribing but capturing the three decisions made and four actions assigned. By the time the meeting ends those are already in the tracker and owners have been pinged.

Mid-morning youre drafting next weeks MBR narrative. Youve pulled the data written the first draft using AI and are now working with the team to sharpen or explain the narrative.

After lunch youre in the metrics review taking notes. A leader asks about attrition in one team you already have the numbers and share them in the chat before anyone needs to go look. Later youre planning next months townhall: youve identified speakers drafted the invite and coordinated AV. You close the day by sending the weekly ops newsletter to all of Commerce BLR: what shipped whats coming who joined whos leaving and one thing to celebrate.


About the team
We are the Prime Video Commerce team in Bengaluru engineers managers and operators who build and own the commerce experiences that customers across the globe interact with every day. We put offers subscriptions and payment methods on the shelf for hundreds of millions of Prime Video customers operating across 59 countries with obsessively high reliability. We are a worldwide team and we operate like one working across time zones with genuine empathy. Inclusivity isnt a value we list on a slide; its how we work. We believe the best ideas come from diverse perspectives and we actively create space for every voice to be heard regardless of level background or tenure.

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.