Business Development Manager – Technology

Key Roles & Responsibilities

Business Development

• Identify and develop new business opportunities within the hotel and hospitality industry.
  
• Generate leads through networking referrals cold calling email campaigns and industry events.
  
• Build and maintain strong relationships with hotel owners General Managers IT Managers and procurement teams.
  
• Conduct product presentations and technology demonstrations for prospective clients.
  
• Prepare and deliver customized business proposals and commercial quotations.
  
• Negotiate pricing contracts and commercial terms to close sales.
  

Sales & Revenue Growth

• Achieve monthly quarterly and annual sales targets.
  
• Develop and execute strategic sales plans to expand market presence.
  
• Identify opportunities for upselling and cross-selling technology solutions.
  
• Maintain a healthy sales pipeline and provide accurate sales forecasts.
  

Client Relationship Management

• Build long-term relationships with existing customers.
  
• Ensure smooth onboarding of new clients by coordinating with implementation and support teams.
  
• Address customer concerns and ensure timely resolution.
  
• Conduct regular client visits to strengthen business relationships.
  

Required Skills

• Strong sales and negotiation skills.
  
• Excellent communication and presentation abilities.
  
• Knowledge of hotel operations and hospitality technology.
  
• CRM software experience.
  
• Relationship-building and networking skills.
  
• Strategic thinking and problem-solving ability.
  
• Self-motivated with a results-driven mindset.
  
• Willingness to travel for client meetings and business development.
  

Key Performance Indicators (KPIs)

• New customer acquisition.
  
• Revenue generated.
  
• Monthly and quarterly sales target achievement.
  
• Lead-to-customer conversion rate.
  
• Client retention and customer satisfaction.
  
• Number of client meetings and product demonstrations conducted.
  
• Sales pipeline growth.
  
• Partnership development with hotel chains and hospitality groups.
  

Experience

• 38 years of experience in business development or B2B sales.
  
• Experience selling technology solutions to hotels or the hospitality industry is preferred.
  
• Experience with SaaS hospitality software hotel management systems or enterprise technology solutions is an advantage.
  

Required Qualifications

• Bachelors degree in Business Administration Marketing Hospitality Management Information Technology or a related field.