Business Capability Owner, Payments SM Level

Job / Role Responsibilities:

A)Product & Capability Ownership:

Lead and integrate cross-functional understanding of Payments Products including the Strategy

defining Product Vision Business Capability Maps and Business Outcomes Roadmaps tied to

business goals.

Monitor the regulatory environment understand emerging industry mandates and ensure these

are incorporated into Product Strategies considering impact to business stakeholders and

customers.

Explore new product capabilities develop business cases for product requests and confirm

product initiative scope to be shared across impacted stakeholders.

Identify document and validate current state processes and support stakeholders to design the

desired future state target operating model (TOM); provide recommendations and/or direction

based on the end-to-end customer experience when making decisions.

Lead analyze document and manage requirements with stakeholders by applying a variety of

techniques to probe elicit challenge understand and gain consensus on requirements.

Prioritize requirements based on inputs from Business Stakeholders & understanding of broader

Roadmap priorities for business outcomes.

Empowered to make delivery decisions and assess/mitigate/manage risks.

Manage end-to-end traceability from business goals to business rules and features epics user

stories and test cases.

Drive the team to plan and execute regular Business Stakeholder Demos for completed product

increments to demonstrate progress and gather feedback; includes compiling and sharing of

team performance metrics.

Plan for people & process changes coordinate with impacted stakeholders and execute change

plans (i.e. documentation socialization communications training).

B)Modern Way of Working:

Employ Agile Product Owner mindset Shift Left testing methodologies and best practices

utilizing collaborative tools like Jira JTMF and Confluence to ensure projects progress in the

right direction.

Keep current on emerging trends tools and techniques to improve product development and

delivery including best practices from Design Thinking and Lean Startup methodologies.

Contribute to a culture of innovation actively seeking ways to enhance capability and

performance efficiency.

C) Leadership:

People Management:

Lead and manage team members overseeing activities and deliverables aligned with diverse

business clients and segments.

Foster people development through mentoring performance feedback and career succession

planning.

Stakeholder Management:

Build and maintain productive relationships with internal and external partners acting as an

ambassador for the business area and the bank.

Effectively engage and update stakeholders ensuring understanding of project timelines and

strategic alignment with senior management.

Influence senior stakeholders and guide team members in the area of expertise managing

expectations and collaborating across teams to achieve business objectives.

Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation:

Convey complex concepts clearly transforming information into compelling business narratives.

Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving:

Utilize critical thinking and conflict resolution skills to address complex challenges.

Recommend best practices for improving products processes or services.

Solve intricate problems and develop innovative solutions through sophisticated analytical

thinking.

Education & Experience:

Undergraduate degree required.

15 years relevant experience.

7 years in Project Management Product Owner Testing Practices and/or Agile delivery

experience.

Certifications such as PMP Agile Certified Practitioner or Scrum Product Owner (CSPO) are

assets.

Payment Product & Capability Domain Knowledge:

Deep knowledge and Experience working on payment systems such as Canada Lynx US CHIPS

and FedWire etc.

Substantial familiarity with various accounts (Nostro Vostro Corporate Customer) and

integration of payments services with correspondent account processing an asset.

Deep understanding of the interaction between payments operating models and how these

serve client needs and use cases.

Familiarity with regulatory reporting such as SAR EFTR Fintrac sanction screening fraud

detection anti-money laundering (AML) compliance reporting.

Knowledge of SWIFT messages ISO20022 MX and MT formats.

Knowledge of non-wire payment methods like drafts and checks.

Experience with payment data canonical models and payment data mapping.

Ability to create and document Target Operating Models (TOMs) and define how opportunities

and challenges will be delivered through these TOMs.

Preferred Qualifications:

Proficient in MS Office and collaboration tools like Jira and Confluence.

Consulting and / or strategy experience preferred demonstrating problem-solving analytical

thinking and effective stakeholder management.

Tier 1 bank or financial institution experience preferred.

Strong oral and written communication skills.

Ability to work collaboratively and independently exercising sound judgment.

Skilled in data analysis and capable of thriving in ambiguous situations.

Demonstrated storytelling skills and documentation skills.