Business Applications Analyst

Job Title: Business Applications Analyst

Department: Information Technology Business Applications

Location: Hyderabad India

Reports To: Business Applications Manager

Employment Type: Full-time

Role Summary

The Business Applications Analyst sits within the IT department and acts as the bridge between internal IT teams and business stakeholders ensuring the organizations business applications (Jira ITSM tools HRMS/CRM platforms and other systems) continue to meet evolving business needs.

Requirements

• Educational Background: Bachelors degree in computer science Information Technology Business Information Systems or a related field (equivalent practical experience may be considered).
• Experience:
• 35 years of experience in Business Applications Application Support Business Analysis or related IT coordination roles.
• Hands-on experience configuring and administering products across the Atlassian ecosystem Software Jira Service Management Jira Product Discovery Jira Assets and Confluence (workflows schemes permissions custom fields automation rules scripting).
• Practical hands-on experience with integration methodologies such as APIs webhooks SFTP middleware or system-to-system integrations including building testing or troubleshooting these integrations.
• Demonstrated ability to understand business problems and translate them into systemic process-driven or custom solutions.
• Experience working with cross-functional business to gather analyze and document requirements.
• Experience evaluating business problems and recommending systemic process-driven or custom technology solutions.
• Exposure to vendor coordination solution evaluation implementation or application enhancement projects.
• Technical Skills:
• Strong hands-on understanding of application configuration workflow design automation and user/role management within IT-managed platforms.
• Solid working knowledge of integration approaches REST/SOAP APIs webhooks file-based/SFTP integrations and middleware with the ability to design configure and troubleshoot these independently.
• Familiarity with business process mapping workflow optimization and solution documentation.
• Understanding of Agile delivery methodologies and project collaboration practices.
• Experience participating in application evaluations UAT or implementation projects
• Working knowledge of scripting or query languages (SQL JavaScript Python) to build automations troubleshoot issues and support light development work.
• Soft Skills & Competencies:
• Strong analytical troubleshooting and problem-solving abilities.
• Excellent stakeholder management and communication skills able to translate between business languaJirage and IT/technical language.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Self-driven mindset with the ability to quickly learn and adapt to new applications and technologies.
• Strong collaboration skills with business users vendors and technical teams.
• Good to Have Skills:
• Familiarity with ITSM platforms (ServiceNow Jira Service Management) CMDB and broader IT service management concepts (incident problem change and configuration management).
• Exposure to HRMS CRM or ERP other similar enterprise applications will be a plus.
• Basic knowledge of scripting or query languages such as SQL JavaScript or Python.

• Familiarity with service management SaaS application governance role-based access concepts and process improvement initiatives.
• Knowledge in emerging technologies AI tools and automation trends and how they could be applied to improve business application workflows.