Business Analyst – User Stories & Backlog | Information & Technology | Mumbai

Position Summary :

The Techno-Functional Business Analyst bridges business requirements with technical 
implementation by combining business analysis expertise with hands-on technical 
knowledge. The role is responsible for requirements gathering user story creation 
product backlog management functional application support production issue 
analysis SQL querying API integration analysis debugging system configuration and 
end-user enablement.

The ideal candidate can effectively communicate with business stakeholders while 
also collaborating with developers architects DBAs QA teams and DevOps engineers 
to troubleshoot issues validate solutions and ensure successful application delivery. 

Key Responsibilities :

Application Analysis & Troubleshooting 

Analyze functional and technical issues across enterprise applications. 

Perform root cause analysis for production incidents. 

Debug application issues by reviewing logs SQL queries API responses and application 
configurations. 

Collaborate with development teams to identify defects and validate fixes. 

Support production deployments and post-release validation. 

Review system behavior and recommend functional or technical improvements. 

Work closely with infrastructure and support teams to resolve performance-related issues.

Technical Debugging 

Investigate application logs and error messages. 

Analyze API payloads using tools such as Postman or Swagger. 

Debug integration failures between enterprise systems. 

Support issue resolution by reviewing stack traces and exception logs. 

Perform functional validation after code fixes. 

Reproduce defects and document steps for development teams. 

Validate configuration changes before deployment

Business & Functional Analysis 

Gather analyze and document business requirements for enterprise data and analytics 
initiatives. 

Conduct workshops with business users to understand reporting and operational needs. 

Convert business requirements into functional specifications and technical data 
requirements. 

Define KPIs metrics dimensions hierarchies and business rules. 

Prepare Functional Requirement Documents (FRD) user stories and acceptance criteria. 

Create process flows and data flow diagram.

Participate in release planning.

User Support & Continuous Improvement 

Provide advanced functional support in collaboration with IT and support teams. 

Capture and analyse user feedback to inform ongoing product enhancements. 

Monitor system performance and usage trends to drive continuous improvement.

Additional Information :

Required Technical Skills 

Programming Knowledge 

The candidate is not expected to be a full-time developer but should be able to 
understand review and troubleshoot application code written in languages such as 
C# 
.NET Framework/.NET Core 
Java JavaScript 
Angular React 
SQL & Databases 

Experience with: 
Microsoft SQL Server 
Azure SQL 
API & Integration 

Should be able to understand and review
REST APIs 
SOAP Services 
JSON 
XML 
Postman 
Swagger/OpenAPI 
OAuth and API authentication concepts 
Webhooks 
Message queues (desirable)

58 years of experience in Techno Functional Analysis 

Experience supporting CRM ERP Finance or Property Management applications. 
Exposure to enterprise integration platforms and middleware. 
Experience working with microservices and cloud-based applications. 
Familiarity with authentication technologies such as SSO OAuth and Active 
Directory. 

Experience in ITIL Incident Problem and Change Management processes. 
Familiarity with Agile/Scrum methodologies. 

Technical & Functional Knowledge
CRM configuration (objects fields workflows validation rules dashboards). 
User Acceptance Testing (UAT) and release coordination. 
Familiarity with integrations and enterprise data platforms is an advantage. 

Key Competencies 

Accuracy and completeness of business and functional requirements. 
User story creation backlog management and Agile delivery 
Strong application troubleshooting debugging and root cause analysis 
Understanding of APIs system integrations and enterprise applications 
Ability to read and understand application code (.NET C# Java JavaScript) 
Strong SQL database analysis and data validation 
UAT planning testing and release support 
Excellent communication documentation and presentation skills 
Customer-focused with strong ownership adaptability and continuous 
improvement mindset 

Remote Work :

No

Employment Type :

Full-time