Business Analyst I

Amazon FinOps is seeking a highly skilled Business Analyst to join the Collections Quality Control and Governance team. As an analytics expert you will work with some of the worlds largest datasets influence the evolution of our data analytics capabilities and build AI-driven operational strategies to adapt and succeed in dynamic business environments.
You will be a key influencer on the team providing input on priorities understanding and anticipating stakeholder needs and thinking big when recommending solutions. You will navigate ambiguous environments confidently confirm assumptions and advise leaders on project milestones and prioritization


Key job responsibilities
Data Analytics & AI-Powered Risk mitigation automations
Develop moderately to highly complex data processing jobs using SQL Python and other technologies
Leverage artificial intelligence and machine learning algorithms for predictive analytics anomaly detection and pattern recognition in quality control data
Apply AI-driven text mining and data analytics to identify critical business insights and optimize operational efforts
Build statistically robust forecasting models using AI/ML techniques for operational effort drivers and related metrics
Build Risk identification monitoring and automated mitigation actions using internal AI tools/MCP.
Develop end-to-end AI solutions data ingestion model training testing deployment monitoring
Collaborating with Product Software Engineers and Data Engineers to integrate AI outputs into automated workflows

Quality Control & Governance
Build accurate dashboards to track operational metrics including KPIs process/channel/team specific goals for collections quality
Analyze customer behavioral patterns and process data to identify defect trends and quality improvement opportunities
Investigate data anomalies understand root causes and develop alternative measurement strategies
Present historical data trends and operational statistics in meaningful insightful and actionable formats
Develop controllership risk scoring and health measuring system by connecting Policy/SOP/Official documents with tech controls and operational GRC Controls.

Stakeholder Collaboration & Business Intelligence
Collaborate with stakeholders to understand business domains requirements and expectations in collections quality operations
Support Global FinOps teams on business reporting ad hoc analysis statistical inference and predictive modeling
Work with data source system owners to understand capabilities and limitations
Map and relate data to business operations with strong data interpretation skills

Project Management
Actively manage timelines and deliverables of projects anticipate risks and resolve issues
Advise leaders and stakeholders on project milestones and associated prioritization
Drive continuous improvement initiatives leveraging AI automation and advanced analytics



- 4 years of building financial and operational reports/data sets that inform business decision-making experience
- Knowledge of SQL or Python
- 4 years of relevant professional experience in business intelligence analytics statistics data engineering data science or related field
- 2 years of relevant experience in building automations using AWS services like AWS Lambda S3 Glue Redshift QuickSuite EventBridge Step Function etc.
- 1 years of experience in building AI based risk automation quality control anomaly detection or defect prediction using self-serve AI tools. Knowledge of AI-powered automation tools and frameworks.
- Experience with data modeling SQL ETL data warehousing and data lakes with specialist-level SQL proficiency.
- Experience with API integrations for reading data from applications and feeding into AI/LLM for insights/actions.
- Proficiency with Python (Mandatory) and experience applying AI/ML libraries for business analytics.
- Knowledge of standard software including Excel Access Oracle Essbase SQL and VBA
- Good experience with engineering and operations best practices (version control data quality/testing monitoring)
- Excellent verbal/written communication and data presentation skills with ability to summarize key findings and communicate effectively with both business and technical teams
- 2 years of participating in continuous improvement projects with measurable results
- 2 years experience of RPA development using UiPath (Expert level)
- Background in collections accounts receivable or financial operations quality assurance
- Experience with natural language processing (NLP) for text analytics
- Familiarity with statistical modeling and predictive analytics platforms
- Technical Skills
- AWS cloud services (Lambda Glue Redshift S3 SageMaker EventBridge Step Function)
- AI/ML frameworks and libraries (scikit-learn TensorFlow PyTorch etc.)
- Data visualization tools (QuickSight Tableau Power BI)
- Statistical analysis and predictive modeling
- ETL processes and data pipeline development

- 2 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 2 years experience of RPA development using UiPath (Expert level)
- Background in collections accounts receivable or financial operations quality assurance
- Experience with natural language processing (NLP) for text analytics
- Familiarity with statistical modeling and predictive analytics platforms
- Technical Skills
- Advanced SQL and Python programming
- AWS cloud services (Lambda Glue Redshift S3 SageMaker EventBridge Step Function)
- AI/ML frameworks and libraries (scikit-learn TensorFlow PyTorch etc.)
- Data visualization tools (QuickSight Tableau Power BI)
- Statistical analysis and predictive modeling
- ETL processes and data pipeline development

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.