Business Analyst

Opportunity Overview:

Coheres Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will play a critical part in enabling successful onboarding across our client base by capturing analyzing and translating real-world workflows into actionable insights for downstream teams.

The Business Analyst role is an entry-level position focused on pre-implementation readiness. This individual will support client onboarding by conducting workflow shadowing time studies and documentation of current-state processes within provider organizations and health plans.

As a Business Analyst you will work closely with cross-functional teams at Cohere to deeply understand our mission and the providers and health plans engaging with our products and services. You will gain exposure to client user perspectivesincluding clinical reviewers (e.g. RNs LPNs) and operational teamsand the workflows they operate within.

You will leverage this knowledge to document and synthesize insights that inform Client User Training Provider Training Product and Provider Success Account Management teams. Your work will directly impact how Cohere prepares providers and clients for implementation and scales best practices across the organization.

The Business Analyst will be highly organized curious and detail-oriented with a strong ability to observe document and communicate workflows in a way that drives clarity and action.

What youll do:

• Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams
• Perform time studies and analyze current-state workflows to identify inefficiencies and variation
• Document workflows processes and user behaviors in a clear and structured format
• Translate observations into actionable insights and recommendations for downstream teams (e.g. Client Training Provider Training Product)
• Partner with cross-functional teams to ensure findings are incorporated into onboarding training and implementation strategies
• Support activation readiness by identifying risks gaps and opportunities prior to go-live
• Synthesize qualitative and quantitative data into reports summaries and presentations
• Maintain organized documentation of client workflows and insights for reuse and scalability
• Develop a foundational understanding of Coheres products workflows and client use cases
• Continuously gather feedback and refine documentation approaches to improve clarity and usability

ISMS roles and responsibilities:

• Fair understanding of Information Security practices.
• Align to the organization policies and procedures.
• Ensure to get updated with ISMS roles as assigned by the department/process heads.

Required Qualifications:

• Bachelors degree in Healthcare Business Public Health or a related field
• 2-5 years of experience in healthcare consulting operations or a related analytical role (internships included)
• Strong analytical and problem-solving skills with attention to detail
• Ability to observe workflows and accurately document processes
• Strong written and verbal communication skills
• Ability to translate complex workflows into clear structured outputs
• Organizational skills with the ability to manage multiple workstreams
• Comfort working in a fast-paced evolving environment
• Ability to collaborate across teams and incorporate feedback

• Strong curiosity and willingness to learn in a healthcare and technology environment
• Ability to synthesize information and identify patterns or insights
• Clear and concise documentation skills
• Strong interpersonal skills and ability to engage with client stakeholders
• Proficiency in Google Suite or Microsoft Office (Docs Sheets Slides)
• Ability to manage time effectively and meet deadlines

• Exposure to healthcare workflows (provider or payer settings)
• Experience with process mapping time studies or workflow analysis (academic or professional)
• Familiarity with tools like Jira Confluence Lucidchart or Miro
• Experience supporting implementation onboarding or operational projects
• Interest in healthcare operations process improvement or user experience

Ability to commute/relocate:

• Hyderabad Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Healths clinical intelligence platform and agentic AI-powered solutions connect health plans strategic goals and providers needs optimizing the speed cost and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuumincluding policy prior authorization payment accuracy and morethe company improves collaboration and reduces burden resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining clinical and coding validation authorization and claims reconciliation and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights our transparent AI-powered solutions help health plans proactively improve payment accuracy reduce waste and vendor dependency strengthen provider relationships and build smarter more efficient payment integrity programs.

Cohere Healths innovations continue to receive industry-wide recognition. Weve been recognized on TIMEs World Top HealthTech Companies 2025 list the 2025 Inc. 5000 list in the Gartner Hype Cycle for U.S. Healthcare Payers (2022-2025) and ranked as a Top 5 LinkedIn Startup for 2023 & 2024.

We cant wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us its personal.