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BRM Elite Mumbai 12.50 Lpa
Job Location:
Monthly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
18 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities:
Maintain Customer Relationship
Ensure that team builds sustainable relationships and trust with
customer accounts through open and interactive communication
Determine clients particular needs and financial situations by
scheduling fact-finding appointments and determining the extent of
present coverage and investments
Track and Supervise Campaign Calling
Track Segmented product based campaigns including GLIP SWP FWP
and others
Ensure that the team follows communication procedures guidelines &
policies
Supervise/Track Service Request Calls
Keep records of customer interactions process customer accounts and
file documents
Provide appropriate solutions and up-selling strategies to the team
basis the feedback of the previous interactions
Perform random follow-ups to ensure customer satisfaction and query
Maintain Customer Relationship
Ensure that team builds sustainable relationships and trust with
customer accounts through open and interactive communication
Determine clients particular needs and financial situations by
scheduling fact-finding appointments and determining the extent of
present coverage and investments
Track and Supervise Campaign Calling
Track Segmented product based campaigns including GLIP SWP FWP
and others
Ensure that the team follows communication procedures guidelines &
policies
Supervise/Track Service Request Calls
Keep records of customer interactions process customer accounts and
file documents
Provide appropriate solutions and up-selling strategies to the team
basis the feedback of the previous interactions
Perform random follow-ups to ensure customer satisfaction and query
Measure of Success:
Maintain Customer Relationship
Ensure clients particular needs and the extent of
present coverage and investments are appropriate
Ensure customer satisfaction scores are above within
the acceptable range
Track and Supervise Campaign Calling
Ensure that the team follows communication
procedures guidelines & policies
Supervise/Track Service Request Calls
Random Audit to ensure customer satisfaction and
query resolution
Maintain Customer Relationship
Ensure clients particular needs and the extent of
present coverage and investments are appropriate
Ensure customer satisfaction scores are above within
the acceptable range
Track and Supervise Campaign Calling
Ensure that the team follows communication
procedures guidelines & policies
Supervise/Track Service Request Calls
Random Audit to ensure customer satisfaction and
query resolution
PUBLIC
resolution
Provide accurate valid and complete information by using the right
methods/tools
Growth & Planning
Evaluate business or individual customers needs and financial status
and propose protection plans that meet their criteria
resolution
Provide accurate valid and complete information by using the right
methods/tools
Growth & Planning
Evaluate business or individual customers needs and financial status
and propose protection plans that meet their criteria
