BPA Consultant, Transformation
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Job Summary
About Northern Trust
As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.
Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
The Consultant Business Process Analysis will support Transfer Agency transformation and operational delivery. Working with operations technology product risk compliance and external vendors the role will analyse business needs document requirements support critical applications and contribute to the implementation of controlled scalable solutions. The successful candidate will support activities from initial problem definition through requirements testing implementation and ongoing application support with particular focus on investor onboarding AML/KYC and core Transfer Agency platforms.
Key Responsibilities
Business analysis and requirements: Support discovery requirements elicitation analysis validation and documentation across business technology and control stakeholders; translate defined problem statements into business requirements user stories acceptance criteria and traceability outputs.
Process and operating-model design: Assess current-state processes data flows hand-offs and controls; identify gaps and define future-state requirements for investor onboarding AML/KYC static data documentation reporting and related Transfer Agency services.
Target operating model support: Contribute to the definition validation and implementation of target operating models by analysing roles capabilities governance process ownership technology enablement controls service delivery and organisational impacts; help translate the agreed model into practical transition activities and implementation requirements.
Solution delivery: Work with project managers product owners operations technology risk compliance and vendors to support analysis through scoping design detailed requirements implementation readiness and post-implementation review.
Testing and quality assurance: Develop test strategies scenarios and plans; execute or coordinate system regression and user-acceptance testing for Fenergo ICON Multifonds and other Transfer Agency applications; analyse results manage defects and confirm acceptance criteria.
Stakeholder engagement: Participate in and where appropriate facilitate workshops and working sessions; clarify assumptions resolve requirements questions and support alignment across regional and cross-functional teams.
Risk control and regulatory analysis: Identify operational data control and regulatory considerations; assess jurisdiction-specific requirements and ensure these are documented communicated and reflected in solution design and delivery.
Governance and continuous improvement: Prepare process maps data mappings governance materials training content and implementation artefacts; contribute to improvements in analysis standards templates controls and ways of working.
Change support: Support transformation initiatives and adoption of new processes and systems working with regional functional managers to help ensure effective communication and smooth implementation.
Experience Skills & Qualifications
Relevant business analysis change delivery or application-support experience within funds asset servicing Transfer Agency investor onboarding AML/KYC or financial-services operations; typically 57 years of relevant experience.
Strong knowledge of Transfer Agency operating models controls service delivery and applications; experience with Multifonds ICON or comparable platforms is highly desirable.
Proven capability in requirements management process mapping data analysis test planning UAT defect management and implementation readiness.
Strong analytical and problem-solving skills with the ability to work through ambiguity manage priorities and deliver to agreed timelines.
Self-driven and accountable with the initiative to work independently progress priorities proactively and take ownership from problem identification through delivery.
Ability to connect end-to-end business processes data systems controls and customer outcomes identifying upstream and downstream dependencies and translating insights into practical scalable improvements.
Strong stakeholder-management workshop-facilitation communication and presentation skills including the ability to translate effectively between technical and non-technical audiences.
Demonstrated ownership sound judgement and the ability to influence cross-regional teams without direct authority.
Proficiency in Microsoft Office is essential; experience with Visio Power BI SharePoint Aha! Azure DevOps Jira or Confluence is beneficial.
Bachelors degree equivalent professional experience
Eligibility - Internal Partners
24 Months as a Technical Coordinator /Associate Consultant to move as a Consultant
Movement within TL and Consultant Level will be 12 months
Working with Us
As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office established in 2005 is home to over 5600 this stunning office space we offer fantastic amenities which include our Arrival Hub - Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees.Learn more.
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About Company
Guided by founding principles of service, expertise and integrity, our experts help the world’s most successful individuals, families and institutions achieve their goals.
