The Billing Specialist aims to deliver accurate timely and compliant billing services that ensure financial integrity strengthen client relationships and support the operational success of our Finance Team. The Billing Specialist is responsible for managing the end-to-end invoicing and self-billing process maintaining data accuracy across systems resolving discrepancies producing insightful billing reports and providing professional solution-focused support to clients contractors and internal stakeholders.
Key Responsibilities
ACCOUNTABILITY
ACTIVITIES
Customer Invoicing
Generate accurate invoices based on approved timesheets via the Salesforce billing engine & ERP system
Validate timesheet data and resolve discrepancies with internal teams.
Apply correct billing rates discounts and tax rules per client contracts.
Ensure contractual billing terms are reflected in all invoices.
Distribute invoices through agreed channels (email portal etc.).
Contractor Self-Billing
Create timely and accurate self-bills for contractors using approved timesheet data.
Apply correct rates deductions and tax withholdings in line with agreements and regulations.
Ensure proper distribution and record-keeping of self-bills.
Salesforce Billing Operations
Serve as a super user of Salesforce for billing-related tasks.
Operate the custom billing engine to process timesheets and generate billing documents.
Escalate system issues and contribute to ongoing improvements and testing.
Data Reconciliation & Accuracy
Reconcile external timesheet systems with Salesforce data.
Conduct regular audits to ensure billing accuracy.
Investigate and resolve discrepancies professionally and efficiently
Stakeholder Support
Address billing queries from clients and contractors with clarity and professionalism.
Support payment reconciliation and resolve application issues.
Maintain high standards of customer service in all interactions.
Reporting & Analysis
Produce billing reports (e.g. outstanding invoices trends payment summaries).
Support month-end and year-end close activities.
Contribute to documentation and process improvement initiatives.
Compliance & Best Practices
Adhere to company policies accounting standards and regulatory requirements.
Maintain confidentiality of financial and sensitive data
Qualifications & Experience
Bachelors degree in finance Accounting Business Administration desirable
At least 3 years experience working in similar billing or finance roles ideally in workforce management staffing or human capital services sectors.
Proven experience using Salesforce for billing operations. Certinia (formerly Financial Force) would be advantageous
Familiarity with timesheet systems and contractor self-billing processes is highly desirable
Key Capabilities
High attention to detail and accuracy: Maintains precision in processing and reviewing financial information ensuring outputs are error-free and compliant with relevant requirements.
Strong analytical and problem-solving skills: Interprets data to identify trends discrepancies and opportunities for process improvements.
Excellent written and verbal communication skills: Communicates clearly and professionally with a variety of stakeholders ensuring information is accurate timely and easy to understand.
Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas pivot tables and data analysis tools to manage information generate reports and support decision-making.
Ability to manage multiple priorities in a fast-paced environment: Organises and prioritises tasks effectively to meet deadlines while maintaining high-quality standards.
Professional integrity and discretion: Handles sensitive information responsibly maintaining confidentiality and adhering to organisational policies and ethical standards.
Behavioural Expectations
Behaviour must always be consistent with all company policies procedures and the Global Core Values:
We are a Family: We care for each other and work better as a team. Our culture is built on respect loyalty and fun.
We are Adaptable:We dont back down from change. By embracing it we have an opportunity to learn and grow.
We are Honest: We keep our promises and act with integrity. We do the right thing.
We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers problems.
We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.
We are Accountable: We take responsibility for our work. By taking ownership we deliver results.
Required Experience:
IC
Job DescriptionPosition ObjectiveThe Billing Specialist aims to deliver accurate timely and compliant billing services that ensure financial integrity strengthen client relationships and support the operational success of our Finance Team. The Billing Specialist is responsible for managing the end-t...
Job Description
Position Objective
The Billing Specialist aims to deliver accurate timely and compliant billing services that ensure financial integrity strengthen client relationships and support the operational success of our Finance Team. The Billing Specialist is responsible for managing the end-to-end invoicing and self-billing process maintaining data accuracy across systems resolving discrepancies producing insightful billing reports and providing professional solution-focused support to clients contractors and internal stakeholders.
Key Responsibilities
ACCOUNTABILITY
ACTIVITIES
Customer Invoicing
Generate accurate invoices based on approved timesheets via the Salesforce billing engine & ERP system
Validate timesheet data and resolve discrepancies with internal teams.
Apply correct billing rates discounts and tax rules per client contracts.
Ensure contractual billing terms are reflected in all invoices.
Distribute invoices through agreed channels (email portal etc.).
Contractor Self-Billing
Create timely and accurate self-bills for contractors using approved timesheet data.
Apply correct rates deductions and tax withholdings in line with agreements and regulations.
Ensure proper distribution and record-keeping of self-bills.
Salesforce Billing Operations
Serve as a super user of Salesforce for billing-related tasks.
Operate the custom billing engine to process timesheets and generate billing documents.
Escalate system issues and contribute to ongoing improvements and testing.
Data Reconciliation & Accuracy
Reconcile external timesheet systems with Salesforce data.
Conduct regular audits to ensure billing accuracy.
Investigate and resolve discrepancies professionally and efficiently
Stakeholder Support
Address billing queries from clients and contractors with clarity and professionalism.
Support payment reconciliation and resolve application issues.
Maintain high standards of customer service in all interactions.
Reporting & Analysis
Produce billing reports (e.g. outstanding invoices trends payment summaries).
Support month-end and year-end close activities.
Contribute to documentation and process improvement initiatives.
Compliance & Best Practices
Adhere to company policies accounting standards and regulatory requirements.
Maintain confidentiality of financial and sensitive data
Qualifications & Experience
Bachelors degree in finance Accounting Business Administration desirable
At least 3 years experience working in similar billing or finance roles ideally in workforce management staffing or human capital services sectors.
Proven experience using Salesforce for billing operations. Certinia (formerly Financial Force) would be advantageous
Familiarity with timesheet systems and contractor self-billing processes is highly desirable
Key Capabilities
High attention to detail and accuracy: Maintains precision in processing and reviewing financial information ensuring outputs are error-free and compliant with relevant requirements.
Strong analytical and problem-solving skills: Interprets data to identify trends discrepancies and opportunities for process improvements.
Excellent written and verbal communication skills: Communicates clearly and professionally with a variety of stakeholders ensuring information is accurate timely and easy to understand.
Proficiency in Microsoft Excel (intermediate to advanced): Utilises formulas pivot tables and data analysis tools to manage information generate reports and support decision-making.
Ability to manage multiple priorities in a fast-paced environment: Organises and prioritises tasks effectively to meet deadlines while maintaining high-quality standards.
Professional integrity and discretion: Handles sensitive information responsibly maintaining confidentiality and adhering to organisational policies and ethical standards.
Behavioural Expectations
Behaviour must always be consistent with all company policies procedures and the Global Core Values:
We are a Family: We care for each other and work better as a team. Our culture is built on respect loyalty and fun.
We are Adaptable:We dont back down from change. By embracing it we have an opportunity to learn and grow.
We are Honest: We keep our promises and act with integrity. We do the right thing.
We are Curious: We are solutions focused. We use our curiosity and love for learning to solve our customers problems.
We are Passionate: We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.
We are Accountable: We take responsibility for our work. By taking ownership we deliver results.
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